Customs Brokerage Manager, AWS Cloud Logistics (ACL)

At Amazon, we’re working to be the most Customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are seeking a customer centric individual who wants to be part of this journey, and manage daily brokerage tasks. Amazon Web Services (AWS) is at the forefront of providing a broad set of global cloud-based services including compute, storage, databases, networking, analytics, deep Machine learning, robotics, and enterprise applications, to help organizations move faster, lower IT costs, and scale. This is a dynamic business within AWS, and one of the world’s fastest growing and evolving companies, with a team of exceptionally talented, bright and driven people. The EMEA Customs Brokerage team is responsible for ensuring that the infrastructure equipment necessary to support the services are imported/exported on time, on right cost and compliantly across the multiple countries where AWS operates and will expand.

Key job responsibilities
– Overview and manage customs brokerage operation performance
– Start and drive process improvement initiatives
– Collaborate with internal and external stakeholders to drive seamless customs operations for our customers
– Maintain and present customs brokerage KPI metrics
– Identify customs clearance process risks and develop scalable solutions
– Retrieve import documentation for audits and address document retention exemptions with customs brokers
– Verify accuracy of customs brokerage invoices, supportive documentation and charges
– 2nd Tier support for Customer queries

About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

We are open to hiring candidates to work out of one of the following locations:

Dublin, D, IRL

BASIC QUALIFICATIONS

• 5+ year experience in Customs Operations
• 3+ years of direct experience handling imports and/or exports Customs clearance operations and escalations in EMEA Region
• Ability to multi-task complex and competing priorities with high quality output
• Must be organized, pay attention to detail
• Ability to work independently and as part of a team
• Proficient in Microsoft products (Excel, Word)

PREFERRED QUALIFICATIONS

• Proficiency in additional language(s), EU or Arabic
• Customs Qualification
• Critical thinking and problem solve capability

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT – 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

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