Systems Development Engineer, Search Operations

Amazon.com’s Search organization is looking for an engineer to join our Dublin team. Search Operations is a follow-the-sun team distributed over three worldwide locations and is responsible for running one of the Internet’s largest search infrastructures that powers Amazon’s retail websites.

The team is responsible for operational support for search front-end services and mitigating high severity events. We actively lead efforts to improve the customer experience by maximizing availability, quality, and performance.

We use an Operational Excellence (OE) program to continuously improve our processes. We partner with teams across Amazon Search to achieve highly-resilient systems, share knowledge, and automate away operational burden. We are strong advocates of a healthy work-life harmony, and continually focus on ensuring happiness within our team.

Key job responsibilities
Operational Excellence: We protect the Search customer experience and eliminate operational load. We mitigate, resolve high severity events and prevent their recurrence by owning the post-incident analysis process. We have a well established OE program to identify and drive resolution of service issues, review operational metrics, and investigate Service Level Objective (SLO) breaches.

Systems Development: We develop and own innovative software solutions. We automate incident response workflows, assist engineers on call with root-causing of high severity events, and present mitigation options. We constantly automate processes through our operational excellence program, pager load budgeting and top root causes evaluation.

On-Call Responsibility: The team operates a follow-the-sun on-call rotation, with a frequency of one week on call in every five weeks. The rotation is day-time only with handoffs between the Tokyo, Dublin, and Palo Alto teams. The on-call represents Search during large-scale events in production, and co-ordinates calls to quickly mitigate customer impact.

Career Growth: We care about your career aspirations and tailor your development to your unique abilities. We want you to grow and progress in Amazon. We will facilitate your growth through an increase in scope of the projects you work on over time, and include in projects for partner teams to experience new and interesting challenges.

We are open to hiring candidates to work out of one of the following locations:

Dublin, D, IRL

BASIC QUALIFICATIONS

For this position we expect:
* Experience in operating and supporting production environments (DevOps, SRE, on-call).
* Experience in scripting and software development.
* Knowledge of Linux and networking.
* Completed Bachelor’s degree in Computer Science, or equivalent.
* Business-level written and oral English communication skills.

PREFERRED QUALIFICATIONS

Further qualifications would be a plus:
* Experience in operating, troubleshooting and mitigating failures in highly-available services.
* Experience in developing automation and solving problems at large scale.
* Experience in cloud technologies, architectures and distributed computing (AWS).
* Experience in Machine Learning, data science, applied mathematics, or equivalent.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT – 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

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