Communications Center Agent

Phoenix, Arizona, Position Summary This position is the 24/7 physician answering service and operator for Phoenix Children’s Hospital. This critical service connects both internal and external callers with providers by following electronic schedules and protocol for a given scenario. Triages code and emergency calls, including internal 911 calls, then notifies the appropriate responders using various technologies such as phone, SMS, secure message, and public address systems. Additionally, this position provides routine information by phone and electronic chat, hospital directory assistance, transfers calls to the appropriate location, provides basic after-hour help desk support, and dispatches patient transport requests. Education High school diploma or equivalent. (Required) Experience Two (2) years of customer service experience. (Required) Two (2) years of experience using electronic scheduling systems or calendars to include one or more of the following: interpreting schedules, scheduling, updating electronic records, or dispatching. (Preferred) Experience with answering service, high volume call center, phone customer service, or web chat. (Preferred) Hospital or healthcare experience with medical terminology. (Preferred) Experience with local, national, and international dialing rules.

(Preferred) Special Skills Communication skills and attention to detail generally gained through work experience that includes multitasking: reading, listening, and typing while engaged in verbal conversations. (Required) Bilingual English/Spanish. (Preferred)

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