Sr Accounts Receivable Analyst

Oakbrook Terrace, Illinois, Overview Support billing and accounts receivable operations to meet the team’s processing metrics. The nature of this position includes the ability to provide coverage in the areas of cash application, billing, and collections during cyclical high-volume periods and/or staff vacations. Responsibilities Prepare timely submission of travel expenses billing to customers for expense reports interfaced from Workday Accounts Payable processes. Add or relieve SAM (scheduling system) holds when customers are delinquent in payment or have paid. Maintain JCR credit holds (reviewing customer aging to determine credit hold eligibility or removal). Identifies accounts eligible for refunds; may prepare documentation for AR Analyst processing. Submit refund request via Workday workflow for the appropriate approvals. Initiate small balance write-offs for approval Ensure the initial annual fee billing is timely. Track application data to ensure all initial annual fees are appropriately record in the Workday each month. Provide back-up support for the unit’s annual fee collection efforts.

This will include the ability to extract system-level data of accounts requiring action Analyze customer-level account balances to determine appropriate treatment of credit balances, such as deposit forfeiture. Prepare Joint Commission Pricing Unit quotes for customers Post a variety of payment types (check, credit/debit card, ACH, wires) using electronic batch processing or by manual methods. Electronic payment processing is completed through multiple steps and environments. This includes gathering, interpreting, and verifying all source data/information needed to facilitate accurate payment posting of payment transactions. This may include the review of customer-level information. Assists team with other tasks during peak times or to meet deadlines, as required. May support inbound calls from Enterprise customers to process electronic payments. Other duties as assigned to help meet monthly revenue cycle goals as identified assigned by Director, Billing & A/R. Qualifications Level of knowledge equivalent to that ordinarily acquired through completion of an associate degree; understanding of how A/R processes impact the accounting cycle. Special skills required are aptitude for problem solving, attention to detail, strong customer service orientation for both internal and external customers, solid organizational skills, strong oral and written communication skills, experience in working in an interdependent team environment, and the ability to manage multiple priorities extremely well.

5-7 years of solid experience in Accounts Receivable and Revenue Cycle operations which includes billing and cash application expertise. A solid understanding and comfort level with web-based transaction processing is preferred. Ability to synthesize data/produce reporting for measuring transaction processing status. Proficiency in Microsoft Excel is required. This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.

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