Patient Financial Services Representative

Yuma, Arizona, Summary: The Patient Financial Service Representative administers the hospital’s patient account receivables involving initial billing and follow-up on third party claims, handling of self-pay accounts, to include financial assistance and collection agency assignment, receipting, posting and preparing daily funds received, to include direct posting to computer system(s), and handling customer inquiries regarding patient account receivable. Responsibilities: Represents the organization and the department in a professional manner when dealing with internal and external customers; communicates detailed information both verbally and written, in a clear concise, assertive and timely manner; displays ability to influence or persuade others in a positive manner when dealing with a negative issue. Assists patients with questions on their billed account and answers insurance questions; handles inter-departmental issues such as coding, charges issues, etc. ; identifies patients with potential financial hardship and qualifies for Charity Care (with all appropriate documentation); processes employee payroll deductions; administers electronic billing and/or payment systems; performs follow-up on accounts; follows up on all correspondence received from patients, attorneys and/or third party payers and ensures all requests are completed and followed up on in a timely manner; completes reports in a timely manner; displays an understanding of third-party payer regulations; displays an understating of current ICD -9, CPT, and HCPCS codes, as they relate to billing and/or payment; documents contacts and results by completing notes in the appropriate operating system. Projects a mature problem-solving attitude while dealing with interpersonal conflict; uses a systematic approach in solving problems while exhibiting good judgment and realistic understanding of issues. Takes ownership when solving customer problems; listens and understands customers’ needs and concerns before making decisions; works collaboratively with customers to find the best solutions to problems. Interacts, communicates, and collaborates with team members to maximize group effectiveness; addresses issues and concerns directly with coworkers to promote mutual respect within the work unit; contributes individually and/or through teams to the ongoing improvement of work processes. Prioritizes individual and departmental workload; handles multiple tasks simultaneously; follows up on assignments and meets deadlines; performs tasks in a timely and accurate manner. Other duties as assigned. Minimum Requirements:
* High School Diploma / GED Preferred Qualifications:
* One (1) or more years of patient accounting experience
* Experience with EPIC EHR record or similar EHRs Work Schedule: 8-hours, Days, Monday through Friday Physical Requirements and working conditions for this position will be provided to you upon interview.

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