Guest Services Representative

Wilmington, Delaware, Nemours is seeking a Casual Guest Services Coordinator to join the Nemours Estate team in Wilmington, DE. Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced. Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule includes weekends, days, some evenings and some holidays. Essential Functions – Process sales for admissions, season passes and merchandise utilizing point of sales computer system. Follow opening and closing procedures at the Visitor Center. Promptly and graciously answer phone calls and retrieve messages. Share historical information about Nemours Estate. Act as a liaison with drivers, interpreters, gardeners, housekeeping and other Nemours staff to provide, maintain and promote a positive guest experience.

Respond to customer questions via email/phone and assist with scheduling group tours. Organize and maintain an email database. Assist in the creation and distribution of a quarterly electronic newsletter, utilizing Constant Contact. Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s supervisor. Non-Essential Functions – Communicates with leadership when supplies are needed. Operate audiovisual equipment. Provide directions for guests expecting to arrive at Nemours Estate. Maintains cleanliness and tidiness of Visitor Center and replenishes counters with brochures and advertising materials. Assist with collection of guest surveys. Performance Skills Display exceptional customer service.

Maintain and promote professionalism in all verbal and written communication skills. Show initiative to solve problems. Work well independently and as part of a team Be proactive, efficient and detail oriented. Demonstrate poise and flexibility. Demonstrate ability to accept change. HS diploma or equivalent required.

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