Director of IT Operations

Gainesville, Georgia, Job Category: Executive Leadership Work Shift/Schedule: Varies Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary Supports and Operates a Cloud Center of Excellence while working collaboratively across the organization to deliver next generation technologies for healthcare. Leads and directs systems architecture, client service, Citrix services and the support and maintenance of on-premise data center equipment and cloud/hybrid data facilities. Assists in the formulation of strategic planning for both short- and long-term activities, and performing all other duties as assigned by the Chief Technology Officer. Minimum Job Qualifications Licensure or other certifications: Educational Requirements: Bachelors Degree in Information Systems, Information Technology Management or related field required. Minimum Experience: Minimum of six (6) years related management experience required or ten (10) years as senior level analyst experience required. Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: Preferred Experience: Other: Job Specific and Unique Knowledge, Skills and Abilities Accomplished team-oriented leader with demonstrated results in leading a high-performing team and mentoring and developing staff Proven ability to take individual initiative and responsibility for assignments; high attention to detail; outstanding follow through; problem solver Demonstrates ability to engage in and complete multiple concurrent assignments, on-time and within budget Excellent verbal, written, analytical, problem solving and organizational skills. Customer-focused and service-oriented Proven ability to maintain a positive attitude in a team environment Proactive in bringing issues to the senior management team and other leaders, building consensus and delivering practical solutions Demonstrated skills in critical thinking, negotiation, meeting facilitation and relationship building Must be a skilled decision-maker who works efficiently in a high stress environment. Fiscally responsible, experienced in managing budgets Demonstrates strong understanding of leading telecommunications technologies and methodologies implemented in 24×7 mission-critical environments Essential Tasks and Responsibilities Improves IT resilience by executing strategies that improve reliability, business continuity, and disaster recovery readiness. A passion for building secure, scalable infrastructures across hybrid multi-cloud services and capabilities.

Understands and interacts with related disciplines, either directly or through committees, to ensure the consistent application of policies and standards across all technology projects, systems and services, including privacy, risk management, compliance and business continuity management. Champions involvement in the organization’s innovation efforts and encourages experimentation with new solutions to avail business opportunities. Provides strategic direction and oversight for the full life cycle of IT systems, working in close partnership with peers, and identifies where common approaches, solutions, and shared platforms could drive efficiency. Supports the development of an sourcing strategy and provides executive oversight for strategic vendor and partner relationship management. Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related toolsets. This includes delivery of a comprehensive IT asset management program. Collaborates with the Director of Information Security to ensure that all services contribute to, embrace, and apply a comprehensive security strategy. Operates a formal governance mechanism to establish and monitor effective controls. Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required. Develops and executes a strategy to improve awareness of the business value that the Infrastructure and Operations function provides, and continuously seeks to ensure alignment to customer needs.

Drives the mission, vision, and strategy of the Infrastructure and Operations organization in alignment with business and IT enterprise initiatives. Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity. Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget. Works with key stakeholders to measure and prioritize technical debt remediation. Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs. Creates and aligns an Infrastructure and Operations value map by linking targeted business outcomes with the future-state business capabilities required to achieve them. Drives alignment of Infrastructure and Operations strategies to the organization’s environmental, technical, social and governance goals. Develops and controls the annual Infrastructure and Operations budget to ensure that it’s consistent with the overall strategic objectives of IT and the enterprise and is within plan. Creates a culture of continuous cost optimization. Physical Demands Weight Lifted: Up to 50 lbs, Frequently 31-65% of time Weight Carried: Up to50 lbs, Occasionally 0-30% of time Vision: Heavy, Frequently 31-65% of time Kneeling/Stooping/Bending: Frequently 31-65% Standing/Walking: Frequently 31-65% Pushing/Pulling: Frequently 31-65% Intensity of Work: Frequently 31-65% Job Requires: Reading, Writing, Reasoning, Talking, Fingering, Driving Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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