Clinical Technician III – Duke Primary Care – Brier Creek

Durham, North Carolina, Duke Primary Care Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021. Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission. Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient’s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.

Clinical Technician III at Duke Primary Care – Brier Creek Pediatrics. Monday – Friday, 8:00 a. m. – 5:00 p. m. , with lunch from 12:15 p. m. – 1:15 p. m. daily.

There is no weekend requirement for this position.     Phlebotomy with Pediatrics and Adults.   This position is eligible for a $2,500 sign-on bonus.     General Description Perform a variety of the technical procedures involved in the procurement, processing, and evaluation of patient specimens for use in the diagnosis and treatment of disease; teach and perform routine clerical and technical procedures including specimen collection, responsible for the delivery of supplies and procurement of specimens from physicians’ offices, clinical specimen preparation and processing for analysis and dispatch, patient registration and order entry; and serve as hospital laboratory representative and liaison with outside clients.   Work Performed Perform a variety of routine and specialized procedures. Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without a microscope, phlebotomy, cytopreparatory, and specimen management. Communicate in a professional and courteous manner with patients, family, and other medical personnel as necessary for problem recognition and initiation of the resolution and, if necessary, escalation to the next level. Obtain information for laboratory records, explain procedures, allay fears, and elicit cooperation. Perform a variety of routine and specialized specimen preparation procedures including, but not limited to, general laboratory specimen preparation, cytology specimen preparation, and cytogenetics specimen preparation. Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.

Receive and process specimens as required by respective laboratory area procedures and protocols. Participate in the distribution of specimens, supplies, and reports to the appropriate laboratory staff; perform messenger/courier activities as required. Maintain inventory of supplies; stock supplies on carts and hand trays; wash glassware. Utilize various hospital information systems and software- Assist in training new personnel; provide technical assistance to new employees and students as assigned. Maintain specimens and/or slides. Prepare reagents, dyes, etc. used in the processing of specimens. Perform routine maintenance as required by laboratory procedures. Assist with word processing, miscellaneous office tasks, and maintaining office records. Perform other related duties incidental to the work described herein.

  Knowledge, Skills, and Abilities Basic phlebotomy and specimen processing techniques. Knowledge of medical terms preferred. Basic computer skills. Effective communication skills. Effective professional communication skills to interact with patients/customers.   Minimum Qualifications   Education High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation is recommended. Minimal educational or experience requirements may be modified on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA requirements are met by the employee for the tasks being performed.   Experience Alternatively, an equivalent combination of relevant education and/or experience. At least 3 years of experience as a Clinical Technician II preferred plus achieving the required competency level for specified job responsibilities.

  Degrees, Licensures, Certifications For assignment to Phlebotomy Services, certification as a phlebotomist by a nationally recognized board/agency* may be required; certification of Basic Life Support preferred. National Healthcare Association (NHA) –Clinical Laboratory Phlebotomy Examination (CLPlb), American Society of Clinical Pathologists– Phlebotomy Technician Examination [PBT(ASCP)], International Academy of Phlebotomy Sciences (IAPS), National Phlebotomy Association (NPA), American Society of Phlebotomy Technicians (ASPT) or another national recognized board/agency as approved by Duke Primary Care Human Resources.   Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.   Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.   Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.  

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