Security Operations Dispatcher – Security

Hershey, Pennsylvania, Penn State Health – Milton S. Hershey Medical Center Location : US:PA:Hershey Work Type : Full Time FTE : 1. 00 Shift : Night Hours : 6:00p – 6:00a SUMMARY OF POSITION : Responsible for functioning as the main operator of the command/operations center. The Security Operations Center functions as a center where calls for security assistance are received, a radio dispatch center for incoming and outgoing radio communications, a monitoring station for access control operations, e911 emergency application, Radiation Monitoring Systems, a video surveillance center where cameras can be viewed both live and historically, and a location where documentation on all department activities occurs. A computer aided dispatching (CAD) and incident report application is also a primary responsibility of this position. MINIMUM QUALIFICATIONS: High School diploma with 1 year of job related experience or a combination of equivalent related education and/or experience required New hires must complete their IAHSS Basic Certification within 6 months of hire. Current employees must complete their IAHSS Basic Certification within 12 months. Once achieved, IAHSS Basic Certification must be kept current and recertification at the Basic Level or higher is required every 5 years. KNOWLEDGE, SKILLS, & ABILITIES: Working knowledge of police, fire and medical protocols Interpersonal skills and good verbal and written communication skills required Ability to maintain employee and patient confidentiality required Advanced computer skills and ability to use electronic equipment required Ability to work with limited supervision required Ability to work well under pressure while relating to staff and customers required  Ability to manage multiple projects, tasks, issues, and assignments with varying degrees of priority required Manual dexterity adequate for utilizing a computer keyboard required Ability to adapt to simultaneous, multiple, and varied stimuli required Near visual acuity for deciphering fine print, viewing computer screens, and distinguishing color, sizes, and shapes required Demonstration of dependability, including attendance and punctuality, required Professional demeanor required PREFERRED QUALIFICATIONS: Experience in security, law enforcement, communications, or dispatching preferred Previous customer service experience preferred Advanced understanding of complex security access control and surveillance systems preferred Understanding of and experience with Act 235 preferred  Previous healthcare experience preferred This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position’s responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person’s perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth. psu. edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance. Union : Non Bargained

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