Part-Time House Manager, IU Cinema

Job ID: 306698

Department

CINEMA (BL-CINE-IUBLA)

Department
Information

Indiana University Cinema (IUC) provides transformative cinematic experiences for all. As an academic support unit
and a world-class curatorial program and exhibition space, IU Cinema curates unique artistic, educational, and intellectually enriching
programs. This manifests in myriad forms, including but not limited to, film series; visiting scholars, filmmakers, and various film
industry professionals, offering students unparalleled access to some of the most influential global artists and experts; conferences and
symposia; student-film showcases, internships, and practical industry experiences; and community engagement. Since its founding in 2010,
during which the Cinema has served over 320,000 people, programmed films from 52% of the 195 United Nations-recognized countries, and
offered more than 52% of programming completely free of charge.

More than an arthouse cinema, IU Cinema is an energetic participant
in the life of Indiana University. With more than 200 programs and events per year that include a unique, innovative, and diverse mix of
visiting filmmakers, screenings with live music, academic and community partnerships, and special retrospectives and programs, the Cinema is
a benchmark for other cinemas around the world. IU Cinema:

• Programs film and events that educate, entertain, and enrich the
  lives of faculty, staff, students, and residents of the community, helping to fulfill the University’s public engagement
  mission.
• Function primarily as a leading-edge curatorial center and exhibition space, maintaining world-class facilities,
  technologies, programs, and customer service.
• Enhances the use, scholarship, and research associated with the Indiana University
  film collections and other archives around the world.
• Provides meaningful educational experiences outside of the classroom for IU
  students.

Job Summary

The House Manager acts as a liaison with relevant internal staff, partner
organizations, departments, and/or facilities and assists with advance program planning and ensuring all program plans adhere to IU Cinema
specifications, policies, and standard procedures. This work primarily includes managing, scheduling, and training front of house staff for
all IU Cinema programs.

Department Specific Responsibilities

• Acts as front of house staff for IU Cinema programs,
  supervises volunteer ushers during programs, greets and directs guests, creates a warm and welcoming atmosphere for patrons, assists patrons
  with any needs including accessibility issues, and oversees crowd management.
• Answers guest and customer inquiries and provides
  information related to guest services.
• Maintains files, documents, calendars, and program-related correspondence record critical to
  the success of IU Cinema events presentations.
• Responsible for operationalizing the management and maintenance directives of IU
  Cinema’s Volunteer program as determined by the Events and Engagement Director.
• Supervision and performance management for all front
  of house staff.
• Supervises creation, usage, and data collation of front of house reports for each IU Cinema program. This includes
  collecting data from house staff shift reports and adjusting procedures as needed.
• Briefs front of house staff before
  events.
• Conducts monthly front of house staff meetings.
• Communicates to all front of house staff schedule and procedure
  updates and training information.
• Creates house staff shift schedule and update as necessary.
• Advises Events and Engagement
  Director on hiring and firing decisions.
• Collective performance review and goal setting for front of house staff.
• Trains
  front of house staff for solo staff responsibilities.
• Assists with IU Cinema outreach programs.
• In consultation with Events
  and Engagement Director, assists in and oversees the coordination of basic and increasingly more complex design, layout, and logistics of
  events including film screenings, visiting filmmakers, Q and As, live-music performances, conferences, workshops, virtual events, and
  outreach activities.
• Effectively communicates with IU Cinema team members (ticketing, tech, marketing, etc.) regarding program
  planning needs.
• In consultation with Events and Engagement Director, communicates with introducers, moderators, and guests for
  day-of event needs.
• Coordinates with technical staff.
• Attends weekly production meetings.
• Works as primary front of
  house staff for select programs, including screenings and more complex programs, which may include but is not limited to managing set-up for
  event spaces, tearing patron tickets, showing people to their seats, unlocking and/or locking up at the end of events.
• Acts as the
  main contact for university and emergency services during events and actively participate in the emergency evacuation of the Cinema, if
  necessary.
• Delivers brief welcoming/introductory remarks to audience for select film screenings.
• Answers guest and customer
  inquiries and provides information related to guest services.
• Leads and manages volunteer staff during events.
• Maintains
  relationships with volunteer staff.
• Communicates with volunteers regarding their performance, encourage volunteers to work events,
  etc.
• In consultation with Events and Engagement Director, sets key performance indicators (KPIs) for house management, including
  volunteer recruitment/management, and measure for success/analysis.
• In consultation with Events and Engagement Director, analyzes
  the Cinema’s KPIs, identifies strategic strengths and weaknesses and makes recommendations for maintenance/improvement.
• Tracks house
  management metrics and trends and perform analysis on a semester basis.
• Performs research on current benchmark trends and audience
  preferences.
• Manages and maintains volunteer shift scheduling.
• Monitors IU Cinema volunteer social media
  groups.
• Leads volunteer usher orientations.
• Assists with volunteer recruitment efforts.
• Assists with updating
  internal house management protocols and processes documents.
• Hosts tours of IU Cinema.
• Manages poster
  distributions.

Qualifications

EDUCATION

Required

• High school diploma
  or equivalent (HSED or GED)

WORK EXPERIENCE

Required

• 2 years in relevant
  field
• 2 years basic management experience

Preferred

• 2 years experience in events, customer
  service, administrative, or related field

SKILLS

Required

• Outstanding customer
  service and communication skills
• Ability to work in a team environment
• Proficient communication skills
• Maintains a
  high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to
  quality
• Possesses flexibility to work in a dynamic environment
• Highly thorough and dependable

Preferred

• Proficiency in Microsoft Office Suite
• Familiarity with Microsoft Teams or willingness to
  learn
• Certification in First Aid and/or CPR (or willing to become certified upon hiring)
• Personnel supervision
  preferred
• Enthusiasm for cinema and the mission of IU Cinema preferred

Working Conditions /
Demands

Ability to move through a multi-level facility. Ability to stand for extended periods of time. Ability to move up to 10
pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

Work
Location

IU Cinema

Bloomington, Indiana

Advertised Salary

$16.50 per hour

Benefits
Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan
  options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life
  insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental
  retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level:
Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Click here to
learn more about Indiana University’s Job Framework.

Open Until Filled

Applicants are encouraged to submit their
application by end of day Thursday, June 22 for priority consideration.

Equal Employment Opportunity

Indiana
University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive
consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color,
race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability
status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities,
including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S.
Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana
University’s Notice of Non-Discrimination here which includes contact information.

Contact Us

Request Support
Telephone: 812-856-1234