Testing Center Technician II

Department: Testing
Center

Campuses: Work on different site campuses (Hardin Valley, Strawberry Plains, Division Street, Blount
County)

Closing Date: Open Until Filled

Type of Appointment: Temporary
Part-Time

Pay Rate: $14.23/Hr

Work Hours: Temporary Contract. Up to 6-32 hours per week as
needed and be on call or fill-in as needed (Work some Saturdays from 8 a.m.- 1 p.m.)

Position Summary: The overall
purpose of this job is: The Testing Center is responsible for the testing activities of PSCC. These primarily include administration,
proctoring and proper security of testing materials. We also administer basic skills assessment tests, class testing for teachers including
on line courses, testing for off campus agencies, other colleges and universities and the administration of DSST and CLEP
exams.

Typical Duties & Responsibilities:

85% Test Administration

1. Operates Testing Centers with or
without Testing Technician I (checks in students, pulls student tests, finds passwords, handles student/instructor concerns, seats
examinees, helps examinees log-on to computers, starts timing instruments as needed, collects completed tests and testing materials, watches
examinees to ensure administration conditions are met in the Testing Centers, etc.).

2. Successfully complete requirement necessary
to achieve certification to administer a number of standardized exams, such as CLEP, DSST, Pearson-Vue and HISET.

3. Explains
individual testing requirements to students-procedures and resolves any misunderstandings using appropriate customer service and management
techniques.

4. Collaborate with faculty regarding test revisions, availability of tests, and guidelines and testing options for
various tests.

5. Prepare an Incident Report to document irregularities, testing discrepancies, or dishonesty and forward report and
copies of pertinent materials to faculty and Test Supervisor.

6. Maintains an optimal testing environment that adheres to college,
standardized and National College Testing Association (NCTA) standards.

7. Collaborates with Supervisor, Test Administrators, and
other testing staff regarding improving/changing testing operations, staffing, and updating of Testing Center policies and
procedures.

8. Provides information, clarification and advice to testing staff regarding test delivery, policies, procedures, test
retrieval and use of specialized computer testing software.

9. Interprets often complicated procedures for administration of
proctored tests from other colleges/universities and standardized testing companies; and comprehends delivery methods for several categories
of tests, including classroom make-up, Internet, CBT, essays, pre-GED, and other remote/proctored exams delivered paper/pencil or
computer-based format.

10. Helps maintain security and accountability of tests before, during, and after testing in compliance with
established guidelines.

10% Test Office

11. Performs office related duties as required, including answering phones and making
test appointments, preparing deposits for testing funds, creating flyers for test schedules and policies, answering test questions, scanning
tests or answer sheets, making copies, filing, and faxing/mailing tests/reports.

5% Other

12. Performs other duties as needed.

Note: the College reserves the right to change or reassign job duties, or combine positions at any time.

Required
Qualifications:

• High school diploma or equivalent
• Minimum of one year full-time work experience administering
  standardized paper/pencil and computer based testing
• Experience with the use of computer equipment and knowledge of office
  related skills.
• Certification training and exams must be completed prior to administering tests that requires such certification
  (HISET, CLEP, etc.).

(Part-time work experience is calculated at 50% credit of full-time work
experience)

Knowledge, Skills & Abilities:

Must have excellent problem solving and organizational skills.
Must have excellent decision making skills. Excellent customer service and computer related skills are required to be fully qualified for
this position. A second language is not needed or required.

Special Instructions to Applicants: To be considered for
a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience
will be evaluated using only what is recorded on your application.
Please note:
Attaching a resume does not substitute for completion
of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach
documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi
State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact
Human Resource Office at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on the link to the left to
apply

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