Testing Assistant

Classification:Administrative Generalist 3

Grade:Grade 76

Work
type:On Campus, Staff Full-time

Administrative Unit:University of Alaska Anchorage

School/Business unit:UAA
VC Student Affairs

Location:Anchorage

Categories: Administrative/Personnel,
Office/Clerical

Position Summary:
The Testing Center Program Assistant works under the supervision of the
Director of the UAA Testing Center. The Testing Center is a part of Student Affairs. The incumbent is responsible for test administration
and monitoring candidates for computer and paper based exams inside the testing center. Candidates are monitored using video, audio and
computer monitoring software.

Duties:

Administrative: Create an atmosphere of effective, efficient, friendly
and reliable service in the Testing Center by providing an easy, accessible, credible resource from which individuals can access
information. Enhance customer service and help with problem solving for customers and provide information to empower students to make
informed choices. Ensure compliance with applicable local, state and federal statutes and regulations as well as professional organization
standards, including FERPA, Clery Act, and Title IX. Answer phone calls, and communicate with students, faculty and staff regarding exam
scheduling. Provide testing related information to students and the community. Fill out and review proctor request forms for candidates from
other schools. Email exams after completion to the school/testing company or vendor and follow-up as needed until the exam is received.
Maintain testing center email. Provide referral information as needed to related UAA departments, local testing resources and/or national
resources. Accurately enter Accuplacer placement scores into Banner. Maintain files as required by University policies and procedures. In
coordintation with the Testing Center Manager, responsible for preparing Testing Center deposits and delivery.Essential

Testing Lab:
Prepare exam rooms each morning in preparation for the day’s exams (unlock doors, log in computers, cleanup work area). Assist with
maintaining all computers and printers used for testing. Keep all computers up-to-date with software programs and upgrades. Maintain testing
center scheduling system register blast by adding dates and semester schedules. Update testing master calendar with scheduling appointments
for Pearson Vue, Register Blast, PAN, ISO Quality, Castle, and PSI. Setup and arrange virtual and online remote exams for candidates who
live outside the Anchorage area. Verify remote proctor identity and location. Remote exams include Accuplacer, Physics Placement, Psychology
Diagnostic Test, TEAS. Maintain security over login and password protected access.Essential

Test Proctoring and Distribution: Acts
as Lead Proctor to testing operations Testing Center. Administer a variety of computer-based exam to testers based on National College
Testing Association guidelines (NCTA). Some of the exams administered include Placement and Admission tests: Accuplacer, HESI, Kaplan, TEAS,
TOEFL, Certification and Licensure tests: Comp Tia, ACE Fitness, AK Residential, CISCO. Exams for Credit: UExcel, DSST, CLEP. Exams for
Employment: FBI, USPS, TSA, Customs. Verizon. Proctored Exams. Maintain test security and monitor test takers based on NCTA published
guidelines, as needed, with software. Adhere to NCTA published rules and regulations. Update and maintain testing worksheet and databases.
Maintain confidential student testing files. Certification: Pass and maintain certifications for Pearson Vue, Prometric – DSST, TOEFL, The
College Board -Accuplacer, CLEP, Performance Action Network (PAN) – FBI, Customs and Border Patrol, Immigration and Naturalization Service-
19, PSI – USPS, AK Residential, etc. Acts as backup Test Center Manager for standardized exams offered on weekends. This includes storing
exam materials, hiring staff, distributing auxiliary materials for staff, supervising the test administration, printing and posting signage,
set up rooms on campus based on exam spacing requirements, monitoring candidates and returning exams to the vendor. Exams include ACT, GRE,
SAT, LSAT, NCIDQ, NCEES, NICET. Resolve any exam issues by quickly analyzing and solving problems independently or reporting immediately to
the Testing Manager Maintain confidentiality and security of all testing materials, test logs, and other test documents. Must be vigilant –
able to pay close attention to cheating or prevention of cheating; able to administer Testing Center policies and procedures. Maintain a
quiet atmosphere appropriate to testing. Work with students who have need of special accommodations, including but not limited to reading
tests, scribing tests, or providing a special testing climate.Essential

Knowledge of technical areas of expertise.

Computer and software application skills.

Ability to communicate effectively
orally and in writing.

Ability to work in a high pressure, time sensitive situation.

Ability to pass certification testing as
required for specific testing programs.

Ability to follow specific written and oral directions.

Ability to multitask using
various software programs and computer monitors simultaneously.

Ability to check in multiple candidates while monitoring exams in
progress for violations.

Ability to utilize video cameras and other observational resources to document violations.

Ability to
handle unexpected testing situations without jeopardizing test security and the environment.

Understanding of General Accepted
Accounting Principles (GAAP) and experience with bookkeeping, reconciliation, cash-handling protocols, and purchasing.

Ability to
perform duties in a potentially stressful environment manner conducive to testing.

Ability to lift 50 pounds and to perform basic
equipment installation that may require frequent bending and squatting.

Ability to walk around for extended periods of time in
supervision of testing candidates.

Ability to maintain confidentiality of records and information.

Two years technical experience. Experience working in an educational and/or university setting
with a diverse student population. Experience with online proctoring technologies. Previous security surveillance experience preferred.
Experience in work that required attention to detail with a high level of accountability. Experience in working collaboratively and
effectively as a part of a team. Excellent organizational and planning skills. Proficient with standard office equipment, including
computers, and programs, scanner, fax machine, copier. Experience working as a computer based proctor where the primary job was observation
and test administration.

Associate’s degree in a relevant field
or the equivalent. Two years work experience as a proctor where the primary duties included proctoring computer based exams. Candidates must
possess advanced computer skills to include software installation and upgrades. Candidates must be familiar with how to utilize a web camera
and other biometric equipment.

This is a full-time, 12-month, term-funded, non-exempt staff
position complete with both a competitive salary and full employee benefits package. New
hires will be placed on the UA staff salary
schedule, Grade 76, based on education and experience.

Please attach a resume,
cover letter, and the names and contact information for three (3) professional references with your application.

Applications will
be accepted for review on 7/10/2023, to ensure consideration, please apply by 11:55 PM, Alaska Standard Time on 7/9/2023.

*To
be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now
or may in the future require visa sponsorship to work in the United States are not eligible.

**This position is a
term-funded position and is reviewed annually for contract renewal at the University’s discretion.

The University of Alaska (UA)
is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you
need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at
907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:
www.alaska.edu/nondiscrimination

The successful applicant is required to
complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with
the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions
regarding this position, please contact Stephanie Brown, Student Affairs HR Coordinator, at sabrown2@alaska.edu