Director of Learning Support Services

Salary: $60,000.00 – $65,000.00 Annually

Location: Vincennes, IN

Job Type: Full-Time Administrative & Professional Staff

Job Number: 202200114

College/Division: AP for Curriculum and Instruction

Department: Learning Support Services (3034)

Opening Date: 06/21/2023

Closing Date: 8/31/2023 11:59 PM Eastern

Description

Vincennes University is seeking applicants for Director of Learning Support Services. This is a full-time, professional staff position with benefits at its main campus in Vincennes, Indiana.

The successful applicant must possess a leadership philosophy that emphasizes an environment of collegiality incorporating open communication, team management, and student service. The Director will be expected to demonstrate strong decision making skills and function independently with limited supervision.

The Director of Learning Support Services provides leadership for tutoring and other learning support activities with the goals of increasing the use of tutoring and offering other services that facilitate student retention, success, and graduation. The Director is the primary supervisor for the Learning Support staff, for day-to-day operations in the learning and testing centers, and for online tutoring. The Director works collaboratively with tutoring center staff, faculty, and other staff across the University to develop and assess plans for program improvements, and the Director represents and promotes learning support services to students and other stakeholders inside and outside the University.

The Director of Learning Support Services reports to the Assistant Provost of Curriculum and Instruction and will work with various Academic Affairs personnel on the Vincennes and Jasper campuses and at other locations to coordinate and offer tutoring and other services.

Duties and Responsibilities

• Oversee and organize the various tutoring and other learning support services offered on the Vincennes and Jasper campuses, at some sites, and online.
• Collaborate with the learning center staff to organize the tutoring centers for the most effective and efficient service offerings.
• Coordinate the development of policies and procedures that support the mission and outcomes of the Learning Support Services program.
• Enhance VU’s tutoring services, including the development of group tutoring and student success strategy workshops, and expanding availability and student use of online tutoring.
• Coordinate the recruitment, credentialing, training, scheduling, supervision, and evaluation of full and part-time staff, including student peer tutors.
• Organize a student tutor training program.
• Manage the operation of the Learning Support Services hub including oversight of lab usage data collection.
• Market the Learning Support Services program to students and to faculty and staff at VU’s campuses and locations.
• Work closely with faculty, student services personnel, and success center coordinators to develop and enhance the learning services offered to students, including the specific needs of different student populations such as students on academic probation.
• Manage the budget for the program, including identifying budget priorities.
• Serve as primary point of contact for virtual service partnerships.
• Oversee tutoring and testing technologies, including tutoring software.
• Oversee strategic planning of Learning Support Services.
• Implement assessment plans that address program evaluation and develop reports on the impact of Learning Support Services program that can guide improvement of the program.
• Act as Learning Resource Center Facility Manager.
• Serve on relevant committees, including Retention, Developmental Education and others directly related to student learning.

Required and Preferred Qualifications
*  A minimum of a Master’s degree in education, developmental education, human development, or a relevant discipline.
*   Five years of supervisory experience in an academic support or student success/student development program.
*  Teaching, tutoring, administrative, or advising experience in higher education.
*  Strong leadership, academic, communication, and organizational skills.
*  Ability to use technology to perform various job functions.
*  Experience working with a diverse student population.

Additional Knowledge, Skills, and Abilities

Physical Demands: Normal physical demands for successful work in a normal office environment