Sales Support

CDW delivers high-performance commercial services and solutions across both the private and public sector. With extensive experience in the public sector and a position on all relevant frameworks, we help customers minimise risk, working consultatively with them to maximise quality of service delivery and deliver real value against savings targets. Operating from 4 international hubs, CDW delivers the same high standards of service and solutions across the globe. We help our clients achieve their goals by delivering integrated solutions and services that maximise their technology investment. Integrating new technologies into your organisation demands a careful balancing act; cost, security and competitive advantage all need to be considered as part of a forward-thinking IT strategy. At CDW we are recipients of the industrys highest achievable accreditations. Our IT solutions and services are designed to offer you strategic advantages over your competitors, helping you to attract and retain more customers, while increasing your market share. At CDW we are People Who Get IT.
Description

Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

What you’ll do:

Quotations on both standard and non-standard products
Placing orders via our sales tools
Managing Outlook mailboxes, both co-worker and customer specific
Dealing with initial customer queries or issues
Product returns
Product information, including manufacturer data sheets and specification checking
Reporting, including Back Order and ad-hoc customer requirements
Changes to products and prices within ServiceTrack catalogues
Work with key vendors and partners as required to develop
opportunities and relationships in existing clients
Liaise with internal departments, including Customer Services, Credit and Purchasing
Develop and maintain portfolio product knowledge as defined by the
Account Director
Understand vendor promotions and special bid processes
Understand deal registration process
Assist with holiday cover and training of co-workers

What you need to succeed:

Must-have:

PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas
Understanding the importance of accurate reporting
Understanding of the IT industry sales channel
Strong analytical, and problem-solving skills
Use of internal tools for account management and order processing (Microsoft Navision, CRM)
Experience working in a commercial environment preferred
Previous administration experience in a similar role preferred
Industry product and service knowledge preferred

Nice to have:

Excellent interpersonal & communication skills
Ability to build a rapport with customers, partners and internal co-workers
Strong time management and prioritisation skills
Ability to change and prioritise tasks constantly throughout the
day/week/month
Drive and ambition
Strong attention to detail
Natural business acumen and ability to assimilate numbers/financials quickly
Ambitious to grow a successful career within CDW
Commercially minded

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