Account Payable Associate

CDW delivers high-performance commercial services and solutions across both the private and public sector. With extensive experience in the public sector and a position on all relevant frameworks, we help customers minimise risk, working consultatively with them to maximise quality of service delivery and deliver real value against savings targets. Operating from 4 international hubs, CDW delivers the same high standards of service and solutions across the globe. We help our clients achieve their goals by delivering integrated solutions and services that maximise their technology investment. Integrating new technologies into your organisation demands a careful balancing act; cost, security and competitive advantage all need to be considered as part of a forward-thinking IT strategy. At CDW we are recipients of the industrys highest achievable accreditations. Our IT solutions and services are designed to offer you strategic advantages over your competitors, helping you to attract and retain more customers, while increasing your market share. At CDW we are People Who Get IT.
Description

Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

An Associate is a professional who interacts with customers on behalf of CDW. They are responsible for providing support, handling inquiries and complaints, and ensuring client satisfaction. Their primary goal is to build strong relationships with CDW Client and help them navigate any issues they may encounter with the company’s products or services.

What you’ll do:

Responding to and resolving client inquiries in a timely manner.
Providing information about the company’s products or services
Updating customer accounts and records
Understanding the life cycle of the CDW engagement process and where these responsibilities sit.
Conducting follow-up calls to gather feedback from customers.
Escalating complex issues to higher-level support staff
Collaborating with other departments within the company to ensure a seamless customer experience.

What you need to succeed:

Must-have:

3+ years of customer service experience
Excellent communication and interpersonal skills
Strong leadership and mentoring abilities
Ability to analyse and interpret data
Familiarity with CRM software and customer service metrics
Ability to work under pressure and meet deadlines
Attention to detail

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