Manager – ICT Academy Manager ICT COE

MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers’ present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients’ lives a whole lot brighter, as we lead the delivery of a “bold, new Digital World”.Mission/ Core purpose of the Job: 

As the ICT Academy Manager, you will be responsible for the technology skills improvement and competence management for the all the MTN Operating Companies (OpCo) with more focus on the Top 6 Markets being South Africa, Nigeria, Cote d’Ivoire, Cameroon, Ghana and Uganda. You will ensure that all staff member across different roles are equipped and enabled with the requisite skill to build, implement and /or sell complex solutions to our customers. 
You will actively collaborate with different technology training partners through building skills acceleration frameworks and business improvement aligned training journeys. You will regularly engage stakeholders and ensure buy in and training take up while assisting markets with building their training plans.
You will be responsible for a seamless delivery of all required training with key deliverables being to drive critical certification and compliance which will yield the required status levels as prescribed by different technology partners. 
The ideal candidate must have strong relationship and management background with Opcos, this will enable them to drive engagements and interact at OpCo level. Project management skills will be key is ensuring they are effectively plan and execute all required training as per the rollout, be it remotely or in person. 

Context (Global influences, environmental / industry demands, organisational mission etc.)

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The ICT Academy Manager must therefore ensure the successful delivery in context of:

Rapidly changing ICT environment

The geographic complexity of MTN’s footprint nationally
Management of executive and local shareholder expectations
Driving growth through business intelligence and staff competence to maximize business impact.
Enhance MTN position as a leading network and system and ICT provider through the competencies of different teams.
Fast moving industry with constantly changing business requirements and technologies.
Fluid complexities of client expectations and demands.
Highly competitive market with new and established competitors and aggressive competitor strategy and delivery.
Highly dynamic and fluctuating Techco industry.
Total client experience for MTN brand.
Constantly changing client and market needs.
Fast paced environment.
Market dynamics and developments.
MTN policies, processes, and procedures.
Regulatory industry norms govern MTN and partners.
Highly pressurised, deadline-driven environment.
Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks.
Participative environment – highly diverse and team-focused.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Key Deliverables

The ICT Academy Manager will be accountable to achieve the following objectives:

Implement training strategy according to the ICT Academy initiatives and goals.
Define the Academy Calendar by key initiatives per Opco and oversee the training budget per Opco by planning yearly activity and measuring results.
Implement training guidelines in terms of Academy development levels, LMS and Training Tools, Training Organization, eLearning and communicate priorities and plans to operations.
Communicate Academy training strategy and offerings to the different Opco’s.
Procure and implement a tracking system/tool to measure progress against the goals of the ICT Academy. 
Ensure operational trackers are updated and maintained.
Ensure that the relevant ICT Academy governance and operational committees are set up.
Develop strong partnerships with Product/Solutions, SME, LE, MNC, Partners and L&D teams across the markets to enable delivery of training courses.
Work closely with training Technology Training partners to ensure successful ICT Academy

Role Deliverables

ICT Academy strategy, planning and execution.
Operationalization of the Academy across the markets
Meet ICT Academy KPI’s 
ICT Academy Governance management and oversight
ICT Academy internal Customer service and satisfaction 

Role Dependencies

Support from L&D teams, product development team, system & process implementation divisions
Understanding of learning and development methodologies
Understanding of ICT technology Training terminology
Understanding of employee profiles and roles
Understanding of current competency gaps across channels and market

Operational Excellence

Oversee the acceleration of ICT skills across channels and markets.
Benchmark MTN ICT skills and certification against industry standards
Benchmark all accreditations to accreditation bodies.

ICT Academy Management

Identify and manage stakeholders at various levels, both internally and externally, by engaging with them to identify any needs/issues/concerns and respond to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.

Education

Minimum 3-year tertiary degree / diploma (Human Resource/ Behavioural Sciences/ Business Studies / Management and/or Equivalent) 
Relevant certification / accreditation / membership with professional bodies in the area of Business Learning Management, Skills Upgradation/Re-skilling, Leadership and Career Management etc. (advantageous) 

Experience

Minimum of 5 years’ experience in working of which 3 years are in telecommunication environment with specific focus on learning and development, leadership and career, employee experience etc.
Demonstrated experience partnering with clients Opcos in supporting their skills requirements.
Project management experience 
Worked across diverse cultures and geographies. 
Experience working in a medium to large organization 

Competencies

Functional Knowledge 

Business/ Financial Acumen 

Telecom Operating Model, Business and Market knowledge 
Telecom skills and competency requirements 
Learning and Development 
Learning Needs and Gap Analysis 
Business Talent Management and Development 
Leadership and Succession Management

Skills 

Strong consultative skills (influencing, assessment, facilitation, expectation setting, relationship building) 
Agile Learning Management 
Excellent verbal and communication skills 
Demonstrated time management and priority setting skills 
Possesses flexibility to work in a fast paced, dynamic environment 
Project management 
Reporting & Presentation Skills 
Negotiation skills 

Behavioural 

Accountable 
Adaptable 
Confidence 
Agile 
Culturally aware 
Gets work done 
Innovation 
Inquisitive 

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