Account Payable Associate at CDW

Description

Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

An Associate is a professional who interacts with customers on behalf of CDW. They are responsible for providing support, handling inquiries and complaints, and ensuring client satisfaction. Their primary goal is to build strong relationships with CDW Client and help them navigate any issues they may encounter with the company’s products or services.

What you’ll do:

Responding to and resolving client inquiries in a timely manner.
Providing information about the company’s products or services
Updating customer accounts and records
Understanding the life cycle of the CDW engagement process and where these responsibilities sit.
Conducting follow-up calls to gather feedback from customers.
Escalating complex issues to higher-level support staff
Collaborating with other departments within the company to ensure a seamless customer experience.

What you need to succeed:

Must-have:

3+ years of customer service experience
Excellent communication and interpersonal skills
Strong leadership and mentoring abilities
Ability to analyse and interpret data
Familiarity with CRM software and customer service metrics
Ability to work under pressure and meet deadlines
Attention to detail