Guest Service Agent

AC Hotel by Marriott Melbourne Southbank is looking for a Guest Service Agent to join the team on a Part Time basis.

AC Hotel by Marriott Melbourne Southbank is a design-led hotel for the guest who is intentional in everything they do. Through overthinking every element of your stay, AC provides everything you need and nothing you don’t. This exciting new hotel provides an opportunity for the right candidate to lead and build the AC brand in Australia.

What we are looking for

• A genuinely warm & welcoming demeanor.
• Guest relations or front office experience.
• Personable communication skills.
• Availability to work weekend.
• A passion for the industry, a want to be the best in service.

What you will do

• Warmly welcome & serve our guests.
• Be an expert on the hotel, know it inside and out to ensure our guests receive a dynamic service experience.
• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes.
• Secure payment, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities and local interests.
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff.
• Complete cashier and closing reports, counting the bank at the end of each shift securely.
• Accept and record wake-up calls, delivering to the right department.
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Keep contingency lists in case of emergency and communicate any necessary messages.
• Ensure efficient, friendly and professional service is provided to all guests.

Perks, Rewards, Motivations

• The best hotel training opportunities produced independently by AC Hotel by Marriott Melbourne Southbank and internationally recognized training programs by Marriott International.
• Access to Marriott’s award-winning Live Fully Rewards Program.
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
• Discounts on food & beverage across all our hotels.
• Recognition programs to keep you motivated.
• Wellbeing & mindfulness programs to ensure you stay healthy.
• Employee Assistance Program.
• Dry cleaning or work clothes.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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