Academic Operations Direc

FIU Global —Academic Operations Director

Miami, Florida

A bout Us

The Global
First Year is a partnership between Florida International University (FIU) and Shorelight. The Global First Year combines English language
instruction and support with academic instruction and acculturation. The mission of the program is to immerse first-year international
students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases
their academic successes and likelihood in obtaining their FIU degrees.

Job Overview

The Academic Operations Director implements and manages an International Accelerator Program
(IAP) curriculum and support services for international students. He/She/They ensures the delivery of a high-quality academic experience for
all students in the program through strategic student data management and pro-active academic intervention. The Academic Operations Director
ensures our specialized academic program that combines English language instruction and support with academic instruction and acculturation
is high quality. He/She/They organize and lead implementation of effective student support and guidance in areas of English for academic
purposes, tutorials, and progression through the program as well as works closely with the University and Shorelight stakeholders to develop
academic operational best practices. This role reports to the Managing Director.

The Academic Operations
Director is a solid team player who participates in both academic and student services initiatives, provides a high level of customer
service to all stakeholders, and possesses the interpersonal skills that fosters cross-departmental collaboration. He/She/They is
comfortable multitasking, adjusts quickly to shifting priorities, and has a strong attention to detail. The Academic Operations Director is
a strategic thinker with the dual capacity to see the big picture and attend to details. He/She/They shows excellence in problem solving and
demonstrated tact, patience, and diplomacy, particularly with non-native English speakers, is required so exceptional oral and written
communication are critical.

Essential Functions

Academic Program Management

• Manage academic
  operations, including implementing and overseeing systems and procedures; maintaining accurate records and reports on the program; and
  meeting academic program quality standards, ensuring continuous evaluation and improvement of the program
• Maximize student experience, retention, and progression through active student participation in the program’s
  holistic advising and tutoring, orientation programming, and ongoing student success services
• Work closely with the Managing Director, Academic Chair, and Shorelight to supervise and manage all academics of the
  program, including curriculum delivery, mentoring of faculty and staff, and overall student experience
• Collaborate with academic units to develop a program that meets the university’s objectives; further strengthens the
  university’s mission, international reach, and outstanding reputation; and maximizes student success and progression
• Partner with the Academic Chair and Student Success team and university personnel to
  ensure a holistic program encompassing success, integration into the university environment, acculturation, student service support, and
  student success
• Oversee student success program planning
• Represent the program through participation in events, on familiarization tours, and
  through memberships and affiliations as appropriate
• Adhere to university policies
  regarding academic integrity and related university academic policies

Student Progression
and Retention

• In partnership with the Academic Chair and FIU Global
  leadership team, implement and monitor student retention processes and policies for the program
• Analyze reports on the progress and satisfaction of the students’ achievement of objectives, including progression
  through the program and degree completion

Data Integrity

• Oversee maintenance of up-to-date and accurate records in Salesforce to track enrollment,
  program completion, progression, program changes, Y2-4 engagement, and graduation rates
• Manage the collection of academic, financial and career data and submit campus reports in alignment with the academic reporting
  calendar
• Conduct data analysis (program and demographic) to inform improved
  campus practices and student success strategy

Relationship Management

• Liaise with appropriate committees and other partners related to the matriculation and
  onboarding of new students initially, through the IAP, and into university degree programs
• Work with academic departments to ensure appropriate scheduling of courses and assignment of instructional staff for the
  program

People Management

• Recruit, develop, and retain team members to ensure productivity and engagement
• Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and
  ongoing feedback to develop team members and achieve organization goals
• Provide
  coaching, counseling, and corrective action (when necessary) to team members
• Foster a culture that reflects Shorelight’s values

Security

• Comply with Shorelight
  Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
• Take responsibility for any Shorelight assets assigned to you
• Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

• Master’s degree
  with 5+ years’ experience in either higher education, IEP/ language school management, TEFL/TESOL, or related field
• 3+ years of teaching experience at the university level
• Experience working with international students in a higher education setting
• Hands-on approach to academic delivery, student service, and business growth
• Demonstrated understanding of class management tools, including databases, Microsoft Office programs, course
  management systems, and forms of media to support an interactive and student-centered classroom instruction
• Eligibility to work and travel in the United States without sponsorship

Preferred Qualifications

• Experience
  working within an educational collaboration and/or a complex organization
• Experience working with data analytical software such as Tableau and/or CRM systems such as Salesforce
• Proficiency in Microsoft Excel
• Experience living or working overseas
• Academic advising experience

Application Process

To apply for this
position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

FIU Global is an Equal Opportunity
Employer.

PI223508075