Academic Support Coordinator

Job Description

Job Summary:
The goals of the Eagle Achievement Center are to promote
student academic success, increase retention, and provide services to empower student development. The Academic Support Coordinator works to
execute intensive peer support within identified courses utilizing Supplemental Instruction pedagogy. This position directly supervises
student staff. This position collaborates with academic departments and faculty to execute the program maintaining clear and frequent
communication. The coordinator is well-versed in resources and support services within the Eagle Achievement Center and throughout the
campus to support students in need of additional supports.

Essential Responsibilities:

• Provide
  supervision and leadership to student staff to execute a supplemental instruction program.
• Execute and evaluate events and services
  to provide education and learning related to career and internship development.
• Assess individual student study and classroom needs
  and develop strategies to address those needs.
• Assist students in building study groups, fostering critical thinking and
  strengthening positive study habits.
• Provide regularly scheduled study sessions that target courses with high D, W, F
  rates.
• Integrate content and learning skills in challenging courses, such as introductory mathematics, biology, and
  chemistry.
• Attend class sessions of challenging courses and create follow-up lesson plans based on course content to be in alignment
  with the course for tutoring sessions.
• Have a strong understanding of the curriculum in courses for which supplemental instruction
  will be offered.
• Collaborate proactively with faculty on supplemental instruction to be offered outside of the
  classroom.
• Train student staff and supervise weekly, small group sessions reiterating/covering course content.
• Advise
  students concerning course studies, specific content challenges, and campus resources.
• Review study techniques, notes, readings,
  homework assignments, and lesson plans with students as well as aid in preparing for examinations.
• Enhance students’ understanding
  of course content.
• Assist with the implementation of programs and services offered by the Tutorial and Enrichment
  Center.
• Track activities related to supplemental instruction and report in real time.
• Monitor best-practices in the areas of
  responsibility to continuously adapt and refine offerings to students.
• Develop and maintain close working relationships with faculty
  and other administrators for the purpose of collaborative efforts for student success.
• Facilitate student engagement by recommending
  resources, conducting referrals, and supporting overall services of the Eagle Achievement Center.
• Recommend changes to university
  policies, procedures, processes, and mandates to encourage student success especially for assigned student population areas.
• Keep
  abreast of the legal guidelines regarding academic advising and registration including those regulating confidentiality and privacy such as
  FERPA, HIPAA, etc.
• Facilitate high quality engagement that promotes academic success and student satisfaction for all undergraduate
  students, especially high performing students.
• Participate in Eagle Achievement Center sponsored programs and events.
• Other
  duties as assigned.

Required Qualifications

Education:

• Bachelor’s
  degree in School Counseling, Psychology, Education, Social Work, Higher Education Administration, or a closely related
  field.
• Master’s degree preferred.

Experience:

• Minimum of three (3) years’ experience
  in supplemental instruction, tutoring, or academic support, even as an undergraduate or graduate student.
• Experience in providing
  services and support for traditional and non-traditional students, and experience working with exploratory/undecided
  students.

Knowledge, Skills, Abilities, and Other Characteristics:

• Student centered,
  self-starter with working knowledge of supplemental instruction, tutoring pedagogy, and educational methods.
• Strong critical
  thinking, communication, and interpersonal skills.
• Ability to work as a team member and independently while developing strong
  collaborative relationships with colleagues, students, student services, and academic services units.
• Ability to exercise excellent
  professional judgment and discretion, making decisions on a regular basis that impact student welfare and success.
• Ability to work
  with students of diverse backgrounds.
• Ability to work under minimal supervision to meet deadlines, manage multiple tasks, and
  prioritize duties.
• Knowledge of student development and resources to promote student success.
• Ability to maintain highly
  confidential information.
• Excellent knowledge of Microsoft Office Suite programs.

Physical Demands of
Position:

• Occasional evening and weekend work for events required.
• Occasional travel required for retention
  initiatives and professional development.
• Ability to lift and carry small parcels, packages, and other items as needed for outreach
  to students and retention programs and events.

Conditions of Employment

This is a temporary
6-12-month position with the possibility of extension.

This is an on-site position.

Posting Number:
ST2023-0049

Close Date: 07/14/2023

Open Until Filled: No