Administrator – Commissions Finance

MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers’ present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients’ lives a whole lot brighter, as we lead the delivery of a “bold, new Digital World”.JOB DESCRIPTION

The core purpose is to supervise the commissions functions within the Finance Control and Support function including, trade customer and ensuring the correct accounting of commissions in general. 

RESPONSIBILITIES

Commission Processing

Prepare all commission payment packs made to trade customers in accordance with the agreement
Verify customer’s percentages/discounts against the Trade customer’s various commissions and rebate agreements.
Ensure that the final remittance amount agree with the raw data, fluxes (13 months trend) and INFOSP
Prepare monthly presentation and creditors reconciliations
Analyse the movement of the trend for activation percentage and or revenue generated
Ensure timeouts pay-outs of commissions and are in accordance with trade customer’s agreements
Participate in all identified commission projects
Ensure that all trade customers’ commission changes are updated.
Download customer data on the SFTP site within the agreed SLA’s

Claims Management

To process and ensure that all customer claims are processed within the agreed SLA’s and in accordance with set standards (policies and processes).
Keep track of all claims as received from all stakeholders
To be up to date with the most current information required, promotions and contracts to perform your responsibilities effectively.
Ensure that SOH report on MTN system is not more than the quantity claimed for Price protection
Ensure that all channel development claims does not exceed the maximum limit for the year

Customer Relations and Satisfaction

Liaise with the various customers on their finance and service/support requirements
Resolve complaints and escalate queries with regards to Financial Control and Support function.
Provide input on request from other MTN functional areas.
Align service delivery to changing environment
Understand customer needs and develop and fine-tune systems accordingly
Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
Adopt a proactive approach to prevent problems from arising in the future
Drive continuous improvement as an important element of service delivery
Ensure that the Customer send their monthly statement by the 7th of every month
Conduct meetings with the customers to resolve matters concerning the accounts
Follow up on unpaid invoices and outstanding documents
Customer Queries must be resolved and follow up with the customers done within 48hours
Work closely with KAM to ensure risk in managed and sales are maximised
Liaise with Trade Partners to ensure timeous submission of claims, invoices and statements
Send the customer remittance of all payment made
Keep the KAM updated on all correspondence send to the customers

Month end Requirements

Ensure accurate accrual of claims and commission according to the agreed SLA’s 
Ensure compliance with International Financial Reporting Standards (IFRS) 
Reconcile claims as per agreed SLA’s
Prepare individual and consolidated presentation for the channel
Reconcile payment and accruals (auditors account) within the agreed SLA’s
Prepare commission Insights/stack for review
Analyze commission trend and provide reasons for the movement 
Prepare claims and commission journal to be uploaded by the supervisor

Information sharing and reporting 

Report on a monthly basis to the Supervisor: Financial Control and Support on the performance of the account allocated and outstanding contentious audit issues
Prepare ad hoc reports on request
Keep abreast of technical updates relating to statutory and Consumer Shared Services issues and ensure compliance.

Compliance Assurance

Ensure compliance with International Financial Reporting Standards (IFRS) 
Adhered to all Consumer Shared Services Department’s policies, procedures and processes.
Ensure adherence to applicable PPP’s and POPI act, further and in line with this to ensure a financially viable Financial Management Department is intact
Maintain a soft copy filing of all claims and commission documents 
Ongoing review Trade customer’s agreement and prepare a commission summary schedule.
Assist with the Financial audits

QUALIFICATIONS

Education:

•    Matric plus 3-year Degree in Accounting / Internal Auditing or related 

Global Experience Standards

2 years Customer Service experience 
Experience in Microsoft Office: Excel a must
Experience working in a medium to large organization 

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