Administrator Enterprise Imaging Intermediate

Altamonte Springs, Florida, Description AdventHealth Information Technology All the benefits and perks you need for you and your family: Benefits from Day One Career Development Whole Person Wellbeing Resources Award-winning IT Department Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule:   Full-Time The role you’ll contribute: The Intermediate Imaging Administrator of Enterprise Imaging Systems is responsible providing day-to-day mid-level support for AdventHealth System PACS applications and hospital end users. Advance Imaging Break Fix issues via ServiceNow ticketing (70% of job responsibilities). Primary focus will be on hitting service level agreement metrics, customer call back stats and overall customer satisfaction score. Minimum time is needed for issue resolutions, due to the intermediate team members increased knowledge base.   Provide daily guidance / mentorship to Associate Administrators in relation to day to day task, assignments and ticket request.

Backup Sub-Specialty software skillset ownership. This includes being the owner of at least one Enterprise Imaging application from top to bottom, and also being the back owner of at least two other applications. From documentation, upgrades, implementations and subject matter expert. Working closely with the Senior Administrator of Enterprise Imaging Systems, the Intermediate Administrator will assist on following up on task, issues and other problems that need assistance beyond what the Associated Administrators can provide. The value you’ll bring to the team: Advance Imaging Break Fix issues via ServiceNow ticketing (70% of job responsibilities). Primary focus will be on hitting service level agreement metrics, customer call back stats and overall customer satisfaction score. Minimum time is needed for issue resolutions, due to the intermediate team members increased knowledge base. Provide daily guidance / mentorship to Associate Administrators in relation to day to day task, assignments and ticket request. Backup Sub-Specialty software skillset ownership. This includes being the owner of at least one Enterprise Imaging application from top to bottom, and also being the back owner of at least two other applications.

From documentation, upgrades, implementations and subject matter expert. Working closely with the Senior Administrator of Enterprise Imaging Systems, the Intermediate Administrator will assist on following up on task, issues and other problems that need assistance beyond what the Associated Administrators can provide. Participates in learning/training opportunities related to Imaging System that will allow the Intermediate Administrator to grow and develop and become and more well-rounded team member. These learning opportunities can be internal or external. The learning is complete with presentations, documentation, follow up and continual learning. Can also support the Senior Administrators with training/presentation opportunities. Document completed tasks for ongoing projects as well as issues and their resolution from the daily customer ticket system. Complete daily and weekly updates as required. Attend bi-weekly team meetings. Provide feedback when presented with the opportunity to report on their respective facility.

Provides intermediate level and day-to-day support for the Enterprise Imaging Systems to include, but not limited to, the following clinical, non-clinical applications and hardware solutions Qualifications The expertise and experiences you’ll need to succeed: 3 years’ healthcare IT experience or radiology experience Certified PACS Associate (CPAS) – to be obtained within six months of entering this position Radiologic Technologist (R. T. ), Radiography (R), Computed Tomography (CT), Magnetic Resonance (MR) or equivalent preferred Demonstrate an advanced level of understanding in clinical information systems, with preference for knowledge of the AGFA/Siemens/GE/Hologic imaging, Nuance and Epic EMR vendor systems. Collaborates successfully with hospital administrators, radiology staff and other personnel. Intermediate knowledge of Healthcare IT Project Management and Implementations. Required to assist Senior Administrators throughout project planning/implementation cycles Intermediate knowledge of Healthcare IT software/hardware administration, which is to be used to better research resolutions and collaborate with other IT teams on difficult tasks. Intermediate knowledge of Radiology PACS Systems, which entails being able to troubleshoot and resolve issues in a timely manner before escalation is required by Senior or Supervisorial Imaging leadership. As well as being able to monitor system performance. Intermediate ability to prioritize and complete several projects/initiatives continuous service improvements and daily Administrator support duties in the order of greatest importance with little to no supervision This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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