Analyst – Business Intelligence Commercial Operations SA

MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers’ present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients’ lives a whole lot brighter, as we lead the delivery of a “bold, new Digital World”.JOB DESCRIPTION
Mission/ Core purpose of the Job:

To provide specialist support to various business areas with relevant, analysed information on performance indicators and business value drivers and to extract reliable, high-quality data from information and operational systems to allow production of main operational KPIs.

Context:

Highly dynamic and fluctuating telecommunications industry
Positioning of MTN as leading telecommunications player in the market
Within the dynamic legal, regulatory and commercial environment of South Africa
Highly competitive market with new and established competitors
Fast moving industry
Context changes in terms of technology advancements
Legislative changes
Ongoing technology advancements
Changes in consumer behaviour
Work within the data warehousing and datamart environments
Dynamic technology environment
Highly specialized working environment
Complex and multiple data sources
Large volumes of Data
MTN system and Data architecture
MTN Data entity definitions
Fluctuating market trends and indicators
Broad product and service portfolio

Key Performance Areas:

Task Complexity:

Intelligence Measurements and Reporting
Research on customer buying and data usage patterns in order to have a holistic analysis
Assist with data extraction for customers from internal and external sources within the MTN SA and regional market
Assist in data clean ups to information by ensuring that data is updated and pruned
Thoroughly scruitinize data in order to determine SWAT across all of MTN Western Cape Regional segments
Report on relevant performance metrics for the business objectives in line with Business objectives
Facilitate accurate data analysis and reporting of customer analytics and intelligence
Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
Interpret data and develop relevant recommendations based on data analysis findings
Develop graphs, reports and presentations of projects results
Perform basic statistical analysis for projects and reports
Create and present quality Power BI dashboards
Generate standard monthly and ad hoc reports

Internal Processes and Efficiency

Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
Support data and application design for the implementation of an automated customer analytics
Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
To provide more insights into the ways to target customers
Operational Planning and Management
Plan and coordinate the data extraction and reporting processes
Consider the long term (1-2 years) implications of action from a broader perspective
Consider local conditions, as well as competitor activity
Identify and exploit new opportunities to grow the business further
Identify innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Complexity:

None

Education:

3 year Degree / Diploma in Commerce (Statistics, Mathematics, Computer Science) or related
Global Experience Standards (5)
Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
Experience working in a medium organization

Training:

Products and Services and Solutions
Systems training
Computer software training
Project management
Communication

General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.) 

Flexible working hours 
Constant pressure to meet extremely tight deadlines 
Working in a busy, open plan environment

KPA Quality Standards

Attend to all Consumer and user job requests within required SLA time
Accurately effect all big data requests according to job requests
Ensure the effective use of the USD/JAZZ system to log and take action on customer requirements
Quality assure data required for automated solutions Sign-off / Approval

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