Branch Manager – Gauteng , KZN, Pretoria

Servest is the destination for forward thinking, integrated solutions for all your facilities management requirements. Our high-performance culture is focused on our customers so that we can develop Servest on a strong foundation for sustainable and profitable growth.
A feature of this strategy is the extension of empowerment into our African markets through training, associations, partnerships and joint ventures. The aim is to create a foundation for sustainable growth through local capacity building.

REPORTING TO THE GENERAL MANAGER / REGIONAL DIRECTOR.MUST BE PSIRA GRADE A REGISTERED WITH A MINIMUM OF 5 TO 8 YEARS MANAGEMENT/ OPERATIONS EXPERIENCE IN THE SECURITY INDUSTRY.

Minimum Requirements    

The minimum education requirement for the job is a Grade 12 certificate with 5 to 8 years Management/ Operations experience in the Security Industry
Preferably a qualification in Operations/Business Management
Fire arm Competency (Hand-, Shotgun and Rifle) Business Purposes
Preference will be given to candidates with experience in the “Security Industry” and a strong knowledge of Operational control procedures, administration and electronic security
Good interpersonal skills. A good communicator. Excellent leading and supervising skills
The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures. Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety for the division
Planning and organising. Computer literacy is essential. The job requires an incumbent with commitment and awareness for detail.
High levels of integrity. Have a valid driver’s license with own reliable vehicle.
Have a private mobile phone
No criminal record
PSIRA Registered

Duties & Responsibilities    

Promotes Profitability:

Manage controllable expenses
Strict adherences to operational procedures.

Manage and Development of staff:

Compilation of site specific standing operational procedures (SOP’s) as well as the training of Security Officers.
Demonstrate an interest in and understanding of the attitudes, views and motives of your staff by building a relationship of trust and open communication.
Manage the performance and productivity of your staff by daily communication and providing feedback on results.
Ensure compliance to the company policies and procedures and manage the disciplinary process.
Implement and maintain measures to ensure safe and heathy operating environments.

Customer Service & Quality:

Conduct continuous risk assessments and advice the customer on risk-mitigation strategies.
Conduct monthly customer satisfaction surveys and implement continuous improvement initiatives.
Attend to incidents, conduct investigations and draft investigation reports.
Ensure that the client gets the best possible service from your team.
Manage customer and staff complaints promptly, accurately and effectively.

Administration:

Ensure contract profitability through the efficient rostering of Security Officer including the management of leave and leave relievers.
Ensure that you comply with the policies and procedures set out in the Operations Manual when performing Administration.
Manage the Operations Controllers by doing regular checks on their output and ensure that all administration is done according to Operation standards.
Analyse Company Vehicle Tracker Reports and company cell phone accounts monthly control unnecessary expenses which may be incurred.

Budget:

Manage and generate annual budgets for your area of responsibility.
Operate within budget by controlling expenses, meet budgeted EBIT targets.

Stock Control:

Ensure that the quality of stock is to company standards on delivery.

Vehicle Maintenance:

Utilise the Company Vehicle Tracker daily to avoid abuse of company vehicle.

General:

Strive to maintain company standards and do daily direct communication to the Regional Director
Ensure that you are contactable on a 24 hour basis or implement a roster of accountable and responsible staff to handle call outs and or urgencies at Client premises.

Closing Date    
2023/12/31

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