Case Management Representative

Raleigh, North Carolina, About WakeMed: Position Information: The Case Management Representative, supports delivery of comprehensive care management services within a multidisciplinary team to support the success of the Population Health Management care model, designed to improve quality, reduce cost, promote optimal patient health and well-being across the continuum of care, and promote patient and provider satisfaction. Implements care plan interventions as delegated by licensed case managers and Clinical Services team leaders to facilitate delivery of high quality, cost effective, patient-centered, holistic care to optimize patient health and health outcomes. Conducts intake interviews and collects patient-level information. Assists with administrative support tasks. Promotes optimal health and self-management through advocacy, empowerment, multi-modal communication, information sharing, coaching, identification of and connection with resources, facilitation of efficient service delivery, and promotion of a positive patient-PCP relationship. May include home, community, inpatient, and/or ambulatory-based patient encounters. Accountable for consistently achieving quality metrics. Mental Health First Aid training preferred. Experience Requirements: 2 Years Clinical – Acute Care Or Healthcare – Acute Care Or Healthcare Required Education Required: High School Diploma or Equivalent Required – And Associate’s Degree Related Field Preferred Licensure/Certification Requirements: Certified Health Coach Preferred Hours of Work: M-F 8am-430pm Weekend Requirements: As Needed Call Requirements: none

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