Clinic Operations Manager – Poulsbo

Poulsbo, Washington, Overview Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality. At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion. The Clinic Operations Manager is a leadership position working in close collaboration with the clinic site Medical Director and clinic site Nurse Manager to provide aligned leadership direction for the clinic. The Clinic Operations Manager has direct responsibility for the daily operations that support the delivery of safe, efficient, and effective care to adult oncology and hematology patients and their families in a hospital-based, ambulatory oncology clinic. The Clinic Operations Manager is responsible for the administrative functions for the site, including patient access and scheduling, front desk operations, revenue cycle, facilities, and supply chain management. The Clinic Operations Managers also partners closely with Security to ensure safety and security are part of the strategic plan and day to day operations of the clinic. The Clinic Operations Manager is a strong and collaborative people leader, as well as critical thinker who uses theoretical, evidence based, and experiential knowledge to advance the community oncology practice, formulates and implements strategy and goals for the clinic, and participates in process improvement efforts. This leadership position collaborates with medical and nursing leaders, peers, and colleagues at other Fred Hutch Cancer Center locations as well as partner institutions (e. g. , University of Washington Medical Center) and community hospital partners and service providers, to assure the provision of efficient, effective, high quality, patient and family-centered care in an environment that facilitates the conduct of clinical research.

The Clinic Operations Manager works in situations that require decision-making, analysis, policy and program development, and problem resolution. Responsibilities Directly responsible for the overall operational and administrative activities of the clinics including but not limited to administrative staffing, patient access, scheduling, financial authorizations, charge capture, facilities and equipment readiness, and supply chain adequacy. In partnership with medical and nursing leadership and key Fred Hutch stakeholders, builds an aligned leadership plan for the site that each of the three leadership areas can then lead directly within their direct reporting teams. Ensures adequacy of daily clinic staffing by bringing together stakeholders from medical practice, nursing, pharmacy, HIM, and radiation oncology to coordinate. Directly manages administrative support team and their employees in Patient Access, Patient Financial Services, and Schedulers. Responsible for people management and leadership within operations and administrative lines of reporting, including hiring, developing, performance managing, disciplinary action, and separations as needed. Prepares and regularly monitors the clinic operating budget. Analyzes financial impact of operational performance and implements measures to address performance variances. Coordinate revenue cycle activities relevant to the clinic and in partnership with Fred Hutch departmental stakeholders for charge capture, coding, and financial authorization of medications and patient services. In partnership with medical and nursing Leadership and key Fred Hutch stakeholders, develop annual departmental goals and implement related initiatives that align with Fred Hutch organizational goals and strategy Assist in long-term planning project/program coordination including anticipation of staff and space needs and changes in procedures, equipment, and technology.

Establish measures to ensure that administrative staff adhere to Fred Hutch and departmental policies and procedures and adhere to Fred Hutch Integrity at Work Statement and Code of Conduct. Develop and implement opportunities for staff to maintain and improve individual skills and competencies. Qualifications Required for the job: Bachelor’s Degree in Health Care Administration, Business Administration, or related field 5+ years operations experience including 2+ years supervisory experience in healthcare Ability to manage and lead in a busy ambulatory care setting with multiple and competing demands for time and resources Excellent interpersonal skills Works well with team members toward a common purpose; reinforces the efforts and goals of the work group; supports the team’s decisions regardless of individual viewpoint Sound fiscal management skills including budget preparation, monitoring and management Excellent skills in critical thinking, problem solving, conflict resolution and ability to make independent decisions Demonstrates good customer relations skills Preferred for this job: Master’s Degree in Health Care Administration, Business Administration, or related field Oncology experience Previous Project Management role or experience Possesses working knowledge of financial processes, including budget preparation and asset management This position is patient facing and/or requires access to Fred Hutch clinical facilities. As such, full COVID-19 vaccination is required as a condition of employment, without exception. Booster doses are strongly recommended but not required. If declining a booster, completion of the COVID-19 Vaccination Status Form Questionnaire and COVID-19 Booster Declination Training is required. Because of our immunocompromised patient population, there are no medical or religious accommodations available for any employee who is patient facing and/or requires access to Fred Hutch clinical facilities. Only employees whose positions are fully remote, who are not patient facing and/or require no access to clinical facilities, may apply for medical or religious accommodations. As a condition of employment, newly hired employees must provide proof of vaccination before their first day of employment. A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

The annual base salary range for this position is from $101,359 to $160,213 and pay offered will be based on experience and qualifications. Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months). Our Commitment to Diversity We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch. org or by calling 206-667-4700.

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