Communication – Academic Advisor (Hybrid)

About UMass Amherst

UMass Amherst, the Commonwealth’s flagship campus, is a nationally ranked public
research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in
the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban
centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and
Smith College), which adds to the intellectual energy of the region.

Job Summary

Under the direct
supervision of the Director of Undergraduate Advising, this position provides entry-level advising for College of Social and Behavioral
Sciences (SBS) students in various social science majors, double majors, dual degrees, and minors, as well as University exploratory track
students. The position works closely with other advising personnel to ensure high quality advising and academic services for all students,
with particular emphasis on programmatic needs for first-year, transfer, and at-risk students, and uses computer-based registration and
academic records technology, such as Spire and Navigate. The position is responsive to the widely varied needs of diverse student
populations and works in a high volume and fast-paced work environment.

Essential Functions

• Provides entry-level, individualized and small group advising to a diverse population of students during the academic year, including
  new student & transfer orientation/registration periods and current student registration periods.
• Responds to common issues such as
  registration-related matters including fulfilling University general education requirements, interpreting major and college requirements and
  providing guidance for dual degrees, double majors, and minors.
• Assists students with matters that involve goal setting,
  self-assessment and time management skills, planning and decision-making such as establishing an academic plan, choosing a major within and
  outside of SBS, selecting courses, and evaluating courses for study-abroad experiences. Conducts one-on-one advising sessions for students
  with declared majors and/or exploratory-track students who will work toward identification and declaration of a major.
• Responds to
  at-risk students experiencing academic and often critical personal difficulties by addressing relevant issues and making appropriate
  referrals to University agencies.
• Advises a diverse incoming (first-year and transfer) population in a fast-paced, high-volume,
  individual advising format during New Student Orientation before the start of each semester. 
• Responds to inquiries from parents or
  caregivers in accordance with FERPA and in a highly-professional and respectful manner/tone.
• Assists with graduation clearance
  processing, being familiar with changes in degree programs, and helping to determine any curricular exceptions.
• Regularly holds
  information sessions for current SBS students, as well as for prospective students and students in other majors wanting to transfer into
  SBS. Participates in evening and weekend activities including Destination Days (Open Houses), Senior Celebration, Undergraduate
  Commencement, and other activities and additional events that may be developed.
• Executes special projects and develops resources as
  needed to support the mission of the SBS Pathways Center, departments, and the College.

Other
Functions

• Performs related duties as assigned or required to meet Department, Executive Area/Division, and
  University goals and objectives.
• Understands responsibilities with respect to Title IX, FERPA, and other compliance
  requirements.  
• Demonstrates capacity, skill and willingness to engage students and contribute to student success.
• Works
  collaboratively with SBS colleagues and other campus stakeholders to fulfill the mission of Student Affairs and Campus Life, and Student
  Success.
• Establishes and continually updates knowledge of faculty teaching, research, and interest areas as well as campus
  resources to appropriately refer majors for additional consultation, advising, and coursework.

Minimum
Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor’s degree
  in Social Sciences or related field. Experience not required.
• Excellent oral and written communication skills.
• Strong
  organizational and interpersonal skills.
• Intermediate level computer proficiency.  Ability to create and maintain organized systems
  for data/record management; strong administrative skills.
• Able to take initiative and work independently and collaboratively with
  various university personnel.
• Able to manage varied client needs.
• Understanding of student development and commitment to a
  “whole student” approach to advising.
• Ability to work individually on self-directed assignments, with minimum supervision, and
  collaboratively in groups.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience,
Certifications, Licensure)

• Professional experience in the areas of academic advising, student development, or
  counseling.
• Experience serving a large, culturally-diverse population.

Physical Demands/Working
Conditions

• Typical office environment.

Work Schedule

• Monday –
  Friday, 37.5/hours per week.
• Required to work some nights and weekends.
• This position has the opportunity for a hybrid
  work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than
  the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and
  conditions of the Professional Staff Union collective bargaining agreement.

Salary Information

Level 25

PSU Hiring
Ranges

Special Instructions to Applicants

Along with the application,
please submit a resume, cover letter and contact information for three (3) professional references. The search will remain open until a
suitable candidate pool has been identified.

UMass Amherst is committed to a policy of equal opportunity without regard to race,
color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and
pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and
protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in
academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill
that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to
increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. 
It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal
opportunity and affirmative action.