Consumer Access Manager

Littleton, Colorado, Description All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development  Our promise to you:  Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule:   Full Time    Shift : Day Location:  Advent Health Littleton- 7700 S Broadway Littleton, CO, 80122 The community you’ll be caring for:  AdventHealth Littleton 231 Licensed Beds, 9 Surgical Suits, 36 Emergency Department beds The first hospital in Colorado to receive accreditation as a Geriatric ED by The American College of Emergency Physicians State-of-the-art neuro and spine care, advanced neuro-guidance and neuro-interventional, and dedicated neuro ICU. Designated Level III Neonatal Intensive Care Unit (NICU) The role you’ll contribute: The Consumer Access Manager oversees Consumer Access functional areas, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill. Provides direction to Consumer Access staff across AdventHealth regions and facilities. Plans, develops, organizes,  directs and manages all areas as assigned. Maintains communication and acts as a liaison between the Consumer Access department and clinical and administrative partners within the hospital setting, as well as external  constituents/stakeholders.

Ensures open communication and collaboration toward common goals. Creates and sustains a  positive, productive, and collaborative work environment. Participates in strategic planning for the enterprise revenue  cycle. Participates in the identification of opportunities to improve processes and to act as a catalyst for realizing these  improvements. Acts as a facilitator and generator of new ideas and a mediator on difficult issues. Performs duties in  absence of senior leadership and will be called to represent leadership at meetings. This position is responsible for  employee hiring, training, education, development of staffing plans, and employee engagement. Creates customer service driven teams and fosters collaboration with physician and administrative colleagues. This position may require occasional  travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

The value you’ll bring to the team: Responsible for outcomes in assigned areas Maintains open communication and partners with clinical, financial, and administrative partners within the hospital Focuses on process improvement strategies with special attentions to KPI metrics Reviews reports as available and communicates outcomes to team and leadership in a timely manner, providing  accurate statistical records and reports Adheres to labor and budget guidelines. Monitors team time and attendance according to policy Assists in the development and monitoring of KPIs and facilities communication of KPIs as requested  Qualifications The expertise and experiences you’ll need to succeed : Required: Bachelors or 4+ years experience Preferred: Master’s degree in business, education, Health Services Administration, or related field National Association of Healthcare Access Management (NAHAM) Certified Healthcare Access Manager (CHAM) This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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