Consumer Access Specialist Lead

Wauchula, Florida, Description All the benefits and perks you need for you and your family: ·          Benefits from Day One ·          Paid Days Off from Day One ·          Student Loan Repayment Program ·          Career Development ·          Whole Person Wellbeing Resources ·          Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule:   Full Time Shift :  Day Shift Location: 735 S 5TH AVE, Wauchula, 33873   The community you’ll be caring for: AdventHealth Wauchula ·          Faith Based & Mission driven Facility ·          Largest Employer in the County ·          Surrounded by beautiful Lakes, Golf Courses and Florida’s oldest State Park ·          Close knit community with a home town family feel ·          2 hours to just about any beach on either Coast ·          Local arts scene from museums and theaters to festivals and galleries ·          Local restaurants with the authentic taste of Florida ·          Near 100+ clear, freshwater lakes. Ideal for swimming, boating and fishing ·          Beautiful agriculture and farmland ·          Sebring is known for motorsports  and home to the famous Sebring International Raceway ·          Nature and hiking trails   The role you’ll contribute: Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits.

Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Anticipates and responds to the inquires and needs of clinical partners. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive. The value you’ll bring to the team: ·          Proactively seeks assistance to improve any responsibilities assigned to their role ·          Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience. ·          Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area ·          Meets and exceeds productivity standards determined by department leadership ·          Meets attendance and punctuality requirements.

Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime. Qualifications The expertise and experiences you’ll need to succeed : ·          High School Grad or Equivalent and 1+ years of experience or ·          Two years of direct Patient Access experience or Associate’s degree in Health Services or completed coursework related to Health Services ·          Coordinates benefits by effectively determining primary, secondary, and tertiary liability when needed ·          Demonstrates expert understanding of insurance terminology (e. g. , co-payments, deductibles, allowances, etc. ) and analyzes information received to determine patients’ out-of-pocket liabilities   This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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