Coordinator, Student Academic Services (17334)

Location:

Washington, DC, US, 20016

Company:
American University

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 

Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today’s thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 

Learn more about American University by clicking here.  

Summary/Objective

The Coordinator, Academic Services provides student-centered academic and scholarly support across all disciplines. The Academic Support Team’s peer educator programs (PEP) include, but are not limited to, Supplemental Instruction (SI), peer-assisted student support (PASS) tutoring, referral tutoring, and the Writing Center. 

The Coordinator, Academic Services has a primary focus on the Writing Center. The Coordinator, under the leadership of the Director, follows established procedures and coordinates all day-to-day activities of the Writing Center. The Coordinator works closely and communicates regularly with their [Coordinator] counterpart, to ensure consistent administrative practices and effective and efficient delivery of peer educator-led services.

Under the direction of the Director, the Coordinator is responsible for outreach and engagement activities on behalf of the peer educator programs and Writing Center. With the Director, the Coordinator is responsible for training and supervising peer educator program tutors, and updating and maintain peer educator program procedures. 

This position works under general supervision.

Essential Functions

1. Program Coordination: In coordination with colleagues on the DUEAS team and under the leadership of the Director, follow established procedures and coordinate all day-to-day activities of the Writing Center, including responding to inquiries, scheduling personnel, keeping records, reviewing staff narrative accounts of all Writing Center sessions, and preparing reports on the work of the Center. The Coordinator works closely and communicates regularly with their [Coordinator] counterpart, to ensure consistent administrative practices and effective and efficient delivery of peer educator-led services for undergraduate and graduate students. Manages the peer educator email account and fields student inquiries. Reviews program assessments. 
2. Student Staff Management: The Coordinator executes hiring protocols and training to ensure consistency with all DUEAS PEP operations. The Coordinator is directly responsible for the recruitment, training, supervision and evaluation of tutors, interns, fellows, and front-desk assistants.  
3. Outreach and Engagement: The Coordinator will represent the Writing Center at various University functions and orientations. With the Director, organize classroom presentations for Writing Studies Program classes and for AU Core courses (Written Communication & Information Literacy I & II). Under the direction of the Director, the Coordinator will consult with faculty, department heads, and other AU stakeholders to identify existing and emerging needs for writing support. 
4. Academic Support: The Coordinator will work on various elements of academic support in collaboration with colleagues in UEAS. They will provide direct academic support to students through activities such as workshop presentations, one-on-one tutoring appointments, and coordinating group writing sessions. 
5. Other duties as assigned.

Position Type/Expected Hours of Work

• Full Time, 35 hours/week.
• Coordinator/Analyst A.
• Exempt.
• This is a union-eligible position. The union-eligibility of individual position incumbents will be determined based on the incumbent’s employer of record.
• Standard business hours: Monday through Friday from 9:00am-5:00pm.
• Occasional weekend work may be required.
• This position is eligible for a hybrid work schedule.

Salary Range

• $51,000.00 – $52,000.00/year.

Required Education and Experience

• This position requires a Bachelor’s Degree in English, Composition, or a closely related field.
• Candidate must have had one to three years of writing instruction and/or experience working in a writing center or equivalent academic support program and must possess expertise in academic skill development, tutoring, writing instruction, and tutor training.

Preferred Education and Experience

• Master’s degree or equivalent.
• TESOL degree or certification preferred. Experience with WConline or similar scheduling system.
• 2-4 years of relevant experience.
• Experience with peer educator programs.
• Seeks out, values, and utilizes diverse knowledge and experiences. Experience incorporating anti-racist practices in job duties.
• Experience teaching writing at the college level and working with students with diverse backgrounds is strongly preferred.

Additional Eligibility Qualifications

• Excellent customer service and problem-solving skills.
• Ability to work independently and perform multiple tasks simultaneously.
• Excellent organizational skills and attention to detail.
• Well-developed written, verbal, and interpersonal communication skills.
• Able to work collaboratively as a member of a team.
• Ability to establish and maintain effective relationships with students and faculty and maintain confidentiality of work related information.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University’s unique benefit options.

Union Eligibility

This position is part of a collective bargaining unit represented by SEIU Local 500. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively “Protected Bases”) in its programs and activities.

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