Customer Service Advocate I

Houston, Texas, JOB SUMMARY: Responsible for accomplishing their primary goal of providing support and rendering Excellent Customer Service by addressing all Health Plan Member’s calls related to inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation and the status of authorizations for medical care. Serving assistance to one/maximum two Lines of Business Maintains confidentiality per HIPAA guidelines. MINIMUM QUALIFICATIONS: 1. Education/Specialized Training/Licensure: High School Diploma or GED equivalent 2. Work Experience (Years and Area): One (1) year member/customer service experience in a call center or in a face to face setting. 3. Management Experience (Years and Area): N/A SPECIAL REQUIREMENTS: 1. Communication Skills: Bilingual Skills Required. Yes Languages: Spanish/Vietnamese Writing /Composing Correspondence / Reports 2. Other Skills: Analytical Research Statistical P.

C. MS Word 3. Work Schedule: Flexible RESPONSIBLE TO: Designated Manager

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