Design Lead – Employee Experience & Corporate Technology (EECT)

The Employee Experience & Corporate Technology (EECT) organization develops products and provides technology support for corporate functions across JPMorgan Chase, including but not limited to Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, and Legal etc. We are embarking on a modernization journey by incorporating emerging technologies such as data science, machine learning, big data, cloud, and cyber-security into our product portfolio. Our teams leverage such technologies to develop and refine the tools considered most essential to our users who have complex, fast-paced, informational overloaded jobs, within an already complex industry. Therefore, the tools we design must add value while adding minimal complexity. To do our job well, we utilize creative design-led techniques to help us break through the industry jargon and bureaucracy and find insights that others can’t. We elevate UX not just to solve users’ problems but also to use design to steer the product’s evolution into a powerful and extensible framework.

We are actively seeking an energetic Executive Director to join our group.

Job responsibilities

• Create a user centric product strategy and drive design delivery capabilities for our Global Technology (GT) applications
• Partner with the product owners to ensure that the products that we create follow the user centric design principles from the inception phase itself
• Collaboratively create strategy from quantitative and qualitative research
• Communicate strategy to stakeholders through influence and presence
• Execute strategy collaboratively with Designers, Engineers, and Product Managers
• Champion UX implementation

Required qualifications, capabilities, and skills

The ideal candidate is, above all, a maker and enjoys balancing craft with an academic interest in theory and science of Interaction Design, HCI, and user-centred design methodologies.

In addition, candidates should have the following qualifications, capabilities, and skills:

• Extensive experience working as a user experience professional with proven experience leading and managing complex teams
• Track record of building and managing UX teams
• Passion for growing and mentoring a team of UX professionals and continuing to develop their careers
• Experience evaluating the goals and opportunities of an initiative and then worked to craft a program of work for the UX work stream which has included user research and synthesis, conceptualizing, designing, specification, QA, and deployment
• Experience designing applications within complex business domains, specifically the engineering systems development life cycle (SDLC), is preferred
• Track record of successful deliveries and a strong portfolio that highlights their ideas and end-product
• Experience building highly accessible and trusted products
• A portfolio with samples of work must be provided to be considered for the role

Preferred qualifications, capabilities, and skills

• Experience demonstrating clear insights, problem solving and simple solutions
• Knowledge of the SDLC development process
• Appreciation of the multi-disciplinary and collaborative nature of product development
• Ability to define and drive the overall process of Interaction Design/Information Architecture for complex highly functional business applications
• Detail-oriented and with an appreciation of the value of visual aesthetics across everything we do

The hiring manager for this job opening would welcome a conversation about flexible working. This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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