Desktop Support Technician

CDW delivers high-performance commercial services and solutions across both the private and public sector. With extensive experience in the public sector and a position on all relevant frameworks, we help customers minimise risk, working consultatively with them to maximise quality of service delivery and deliver real value against savings targets. Operating from 4 international hubs, CDW delivers the same high standards of service and solutions across the globe. We help our clients achieve their goals by delivering integrated solutions and services that maximise their technology investment. Integrating new technologies into your organisation demands a careful balancing act; cost, security and competitive advantage all need to be considered as part of a forward-thinking IT strategy. At CDW we are recipients of the industrys highest achievable accreditations. Our IT solutions and services are designed to offer you strategic advantages over your competitors, helping you to attract and retain more customers, while increasing your market share. At CDW we are People Who Get IT.
Description

Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

As a Desktop Support Technician, you will be responsible for maintaining and supporting the accounts held by CDW by assisting in account management and administration. Developing the full potential of these accounts by working both internally and externally on new business solutions for the clients. You will require an aptitude for working with applications/systems to undertake analysis, diagnoses, and resolution to user issues.

What you’ll do:

Strong Infrastructure and Active Directory including SAN fundamentals.
Microsoft Windows system administration and network management skills
Network configuration including LAN & WAN, Wi
Understanding of Backup technologies.
Windows server system administration MS
Excellent understanding of Mail environments
Understanding of TCP/IP connectivity
Firewall concepts/Security management and reporting
Backup management
Anti-virus configurations
VPN knowledge beneficial
Upgrades / Technology: Proactively research and implement new software /hardware.
General maintenance (hardware/software) of Datacentre
Remote assistance: offsite support to all users
Communicate at all levels both internal and external.
Document infrastructure, design details, username, passwords.
Carry out capacity planning and availability management on the infrastructure and inform stakeholders of risks and change requirements.
Review new solutions and communicate ideas through to management. E.g… Backup solution nearing capacity, research new solutions and keep management informed.
Perform any duty assigned to you by management.

What you need to succeed:

Must-have:

Strong Communication Skills
Strong Customer Facing Skills
Strong Troubleshooting Skills and technical aptitude.
Minimum directly related experience of 5years.
Driver’s License, reliable vehicle, current auto insurance policy with a Good Driving Record
Degree or Equivalent Technical Professional Certifications

Nice to have:

Engineers must possess a range of essential qualities to excel in their roles. They should demonstrate adeptness in managing the stress that comes with handling multiple tasks simultaneously.  Attention to detail is crucial for engineers to ensure precision and accuracy in their work. Whether working independently or collaboratively, outstanding engineers exhibit equal competence in both scenarios. They should have a solid grasp of technology, a willingness to engage in self-study, and the ability to introduce new solutions for discussion.  Effective communication skills are essential for CDW engineers, as their ability to help clients understand complex matters relies on clear and concise communication. Lastly, engineers should maintain an even-tempered disposition and avoid becoming easily frustrated, allowing them to approach challenges with patience and find optimal solutions.

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