Director, Academic Support

Director, Academic Support

Stevenson University

Summary:
The Director, Academic Support leads and manages the Office of Academic Support in the Center for Student Success (CSS). Primary responsibilities include overseeing the operations of the Academic Link Learning and Testing Centers, managing the campus-wide early alert case management system, and developing and delivering programs and services to support student learning and academic success. The Director is responsible for evaluating and reporting on service utilization and outcomes for all programs and using that data to inform future efforts. The Director works in close collaboration with faculty, academic staff, and colleagues in Athletics, Residence Life, and the Career Connection Center to provide coordinated support that facilitates personal and academic success. The Director also serves on the Academic Review Board and CSS Leadership Team. The Director serves as a member of the CSS team and supports events and initiatives as assigned.

Department: Academic Support: Link

Education/Experience:
Masters degree in education, counseling, student personnel/development, developmental psychology, or a related field. Three years of progressively responsible experience in administering an academic support, advising, retention, or transitional program for historically underrepresented students in an academic setting required, or equivalent combination of education and experience.

Knowledge/Skills/Ability:

• Demonstrated experience providing academic support services to under-prepared and at-risk students in a college setting.
• Familiarity with best practices in college transition/retention and late adolescent development (including social and emotional development).
• Demonstrated ability to exercise sound judgment, tact, and discretion, and to maintain integrity with handling sensitive and confidential information; ability to operate in accordance with the Family Educational Rights and Privacy Act (FERPA).
• Excellent interpersonal and cultural competency skills, commitment to modeling inclusive behavior and promoting a culture of belonging, and demonstrated ability to communicate and work collaboratively and effectively with a wide range of constituencies in a diverse community.
• Management level planning, organizational, analytical, multi-tasking, and problem-solving skills.
• Highly organized with focus on detail, accuracy, reasoning, problem-solving skills, and efficient workflow.
• Ability to set priorities and manage multiple tasks under pressure and to adapt to rapidly changing priorities.
• Excellent oral and written communication skills; group presentation skills.
• Demonstrated ability to work effectively in a collaborative, fast-paced work environment, to perform effectively with fluctuating workload, and to meet established deadlines.
• Demonstrated ability to work cooperatively with others and to provide excellent customer service to students, parents, and all members of the campus community.
• Self-motivated, flexible, and dedicated work ethic.
• Demonstrated experience in interpreting and applying academic policies.
• Demonstrated ability to work independently and as a member of a team in leading and implementing responsibilities and new initiatives.
• Proficiency in using Microsoft Office, student records systems, early alert monitoring systems, social media and web communications, and database systems.
• Experience implementing effective educational assessment practices.
• Ability to make sound decisions using individual discretion and independent judgment.
• Demonstrated ability to handle data and information with careful attention to detail and accuracy.
• Knowledge of rules, regulations, and laws regarding student records.
• Commitment to integrity, excellence, learning, and community.

Physical Requirements:
Light work: exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Standing and/or sitting, walking, keyboarding, talking and hearing is required. Close visual acuity to perform an activity such as viewing a computer terminal is required. Position may require additional hours for meetings and events. Not substantially exposed to adverse environmental conditions.

Essential Functions:

• Implement, manage, and evaluate Academic Link policies, programs, and learning success initiatives.
• Collaborate with faculty to identify qualified student staff and work collaboratively with the Academic Link Coordinator to hire, train, and supervise student tutors, Peer-Assisted Learning (PAL) leaders, desk attendants and graduate assistants.
• Monitor all facets of the testing center, including test integrity, proctoring protocols and procedures, and exam submission and retrieval.
• Develop and deliver presentations related to the Office of Academic Support programs and services.
• Manage the early alert/early intervention/retention alert case management system.
• Monitor the progress of students on academic probation and/or those reinstated following Academic Review Board action and ensure appropriate follow-up action.
• Participate in and/or consult with groups on campus centered on fostering student support and success as assigned (e.g., Academic Review Board, SU Cares Team, etc.)
• Establish effective partnerships and work collaboratively with campus colleagues to support student academic success and retention initiatives.
• Develop and implement relevant professional development activities and programming for various campus constituencies as warranted.
• Orient and refer at-risk students to campus resources as appropriate (e.g., SU Cares Team, Wellness Center, Academic Link, Accessibility and Disability Services, Career Services, Library, Registrars Office, Financial Aid/Student Accounts, Residence Life, etc.), and act as a liaison to connect students to relevant available internal and external resources.
• Develop, create, and disseminate professional publications for a variety of audiences that provide detailed and specific information regarding the student support services available at SU.
• Write web content and maintain the Office of Academic Support presence on the Universitys portal and/or website. Collaborate with Marketing and Digital Communications to update website.
• As a member of the Center for Student Success team, assist with new student registration and transition efforts, including, but not limited to, assisting with course registration, presenting to parents/students about academic support, and communicating regarding course selection.
• Engage in professional learning and maintain memberships and affiliations as necessary to support job duties.
• Cultivate, establish, and sustain professional networks and relationships in support of student retention and success.
• Collect, compile, and assess all relevant data; write an annual assessment report and other reports as assigned.
• Manage the department budget and provide oversight consistent with university fiscal policies and expectations.

Reports To: Vice Provost, Student Success

Work Location: Owings Mills

Position Category: Staff

Position Type:

Months/Year: 12

Hrs/Week: 40

FLSA: Exempt

Close Date:

Open Until Filled: No

To be considered for this position please visit our web site and apply on line at the following link: stevenson.peopleadmin.com

EOE/AA Employer of Minorities/Females/Veterans/Disability

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