Director, Care Experience CoE

Boise, Idaho, Overview St. Luke’s Health System seeks a Director, Care Experience CoE . Reporting the SVP Clinical Practice Integration/CNE, this role will drive organizational patient experience strategies with a focus on innovation and excellence. Responsibilities Facilitates the identification and deployment of best practices to support organizational strategic objectives. Provides subject matter consultation to operating units in support of quality, stewardship, and service goals. Responsible for overseeing and leading the strategy, design, and implementation of initiatives that promote patient and consumer-centered best practices across the System. Administers services determined to be more efficiently and effectively performed centrally. Partners with leaders to establish annual care experience goals and objectives. Facilitates Communities of Practice and system workgroups. Establishes customer service standards for St.

Luke’s Health System by developing subject matter experts (SME) and local champions to support and reinforce excellence. Identify high-priority care experience initiatives and promote a culture of patient- and family-centered care. Create and communicate standard care experience dashboards, establish and maintain presence on The Source or other System communication platforms. Lead the design and delivery of patient education in partnership with operational and clinical informatics leaders. Represents SLHS in interactions with external regulatory bodies, national groups, etc. Identifies opportunities for innovation. Participates in the development of long-range plans which support the system’s philosophy, strategic directive and general objectives. Other duties and responsibilities as assigned. Qualifications Education: Master’s degree in related field Experience: 8 years’ related experience RN preferred Why St. Luke’s A strong, talented staff is at the heart of St.

Luke’s Health System. We are the state’s largest employer with more than 15,000 employees and a medical staff of more than 1,800 physicians and advanced practice providers. We’re proud of our people who deliver skilled, compassionate care every day, and are looking to add dedicated individuals who will continue this same tradition of excellence. Known as the “City of Trees,” Boise is Idaho’s capital city–both a cultural center and a playground for those who love the outdoors. A vibrant downtown area affords fine dining, theatre, music, and college and semi-professional sports. Downtown Boise’s main attractions include the Idaho State Capitol, the classic Egyptian Theatre, the Boise Art Museum, Julia Davis Park and Zoo Boise. The Greenbelt follows the beautiful Boise River corridor for more than 30 miles, and the Boise foothills are home to miles of hiking and biking trails. Learn more about what the City of Trees has to offer you: St. Luke’s Health System | Boise Convention and Visitors Bureau | Boise Parks and Recreation | Boise Museum Association | Boise Music Festival | Boise Philharmonic | Downtown Boise Restaurants | Boise Valley Economic Partnership | Hyde Park events | Treefort Music Festival | First Thursdays | Alive After Five | Capitol City Public Market | Runs and Triathlons | Shakespeare Festival | Sawtooth National Forest | Visit Idaho. org *St.

Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

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