Director of Advising and Retention

SUMMARY DESCRIPTION:

The Director of Advising & Retention will provide leadership to the Advising
Department, including a focus on comprehensive service to students, advisor training, assessment of student learning and satisfaction,
development for degree completion and transfer initiatives, and collaboration with college departments. The Director will work closely with
the Division leadership to utilize software and college resources to proactively identify areas for growth in delivering a holistic advising
experience. The Director is responsible for leading integrated retention efforts that includes the management of communications, data driven
recommendations for services, and staffing and coordination of specific initiatives for first year and returning students.

OVERALL PURPOSE AND RESPONSIBILITY:

The primary and most important overall responsibility of all employees
is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.

INSTITUTIONAL EFFECTIVENESS:

Collaborates with department members and/or the Compliance, Assessment and
Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.

SPECIFIC DUTIES AND RESPONSIBILITIES:

1. Responsible for development, implementation and assessment of
   Academic Advising department goals and student retention goals in conjunction with division leadership;
2. Compile and present data
   informed proposals and recommendations regarding immediate and long-range planning for advising and retention efforts;
3. Responsible
   for planning, directing, and assessing a comprehensive academic advisement program;
4. Develop and lead retention-based outreach
   programs to currently enrolled students in coordination with division leadership;
5. Coordinate an early assessment for identified
   cohorts and implement an intrusive outreach program to provide support and assess retention-based outcomes;
6. Supervise staff and
   direct daily operations of Academic Advising Department, including coordinating work schedules, facilitating the peer advisor program, and
   selecting, training, coaching and evaluating part time and full-time advising staff;
7. Design and implement effective and ongoing
   training programs for faculty advisors and academic advisors to insure outstanding and consistent academic advising services to
   students;
8. Collaborate with faculty, advising staff, and EMSS Division staff in creating and coordinating appropriate student
   support services related to educational pathways to retention, graduation, and transfer;
9. Actively coordinate and serve as
   department liaison with academic deans, program coordinators, faculty, student success and enrollment management staff in the design,
   development and assessment of effective advising processes, resources, and training programs;
10. Design, implement, and disseminate
    effective advising, and transfer resources for students, faculty and staff to insure the easy accessibility of accurate advising and
    transfer information;
11. Identify, recommend, implement and maintain appropriate technology based advising support services to enhance
    academic and transfer advising;
12. Serve as liaison to the Academic Standards Committee and coordinate all necessary student outreach
    in compliance with the academic standards policy.
13. Develop and maintain methods of fiscal control over the programs within
    institutional parameters and guidelines, including budget monitoring, reviewing and approving staff hours and timesheets, departmental
    purchase orders, honorariums, reimbursements, etc.
14. Provide leadership, assistance and support to EMSS division and college programs
    and represent the college at community, county, regional and state meetings when requested;
15. Perform other related duties as
    assigned

MINIMUM QUALIFICATIONS:

Education Required:

Masters
Degree in related field

Experience Required:

Minimum of five (5) years experience related to academic
advising or retention based outreach and minimum of three (3) years of experience in supervising professional staff
in an Higher Education setting.

Skills/Abilities /Knowledge /Other Requirements

● Demonstrated
understanding of academic advising, student retention, and the community college student population.

● Demonstrated ability to work
with students, staff and faculty of diverse socioeconomic, cultural, and ethnic backgrounds, including those with different levels of
academic preparation and varying physical and learning abilities.

● Knowledge of best practices for advising and retention efforts
and applicable state and federal regulations and legislation.

● Demonstrated ability to work collaboratively with academic and
student services staff to design and implement effective advising and retention efforts.

● Outstanding written and oral
communications skills.

● Outstanding interpersonal and presentation skills.

● Demonstrated experience with supervision and
management within complex, multi-faceted education environments.

● Exceptional customer service skill and a student focused
demeanor.

● Ability to exercise sound judgment, diplomacy, discretion, and confidentiality.

● Demonstrated ability to handle
multiple tasks and meet deadlines with accuracy and attention to detail.

● Skilled use of technology as a tool for collecting,
analyzing, and reporting data, informing decisions and presenting information.

● Demonstrated ability to work both independently and
in a collaborative team environment.