Dispatcher, Police

Raleigh, North Carolina, About WakeMed: Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N. C. The largest health system in Wake County, WakeMed exists to improve the healthand well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added valuetothecommunities we serve. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children’sHospital, Women’s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level 1 Trauma Center. WakeMed’s team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physiciansemployed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www. wakemed. org.

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that promotes the valuing of differences, respect for people and cooperativeness among our diverse workforce. WakeMed does not discriminate against any employee or applicant in any terms or conditions of employment. All applicants/employees are considered for employment, transfer, promotion or training without regard to race, religion, color, gender, gender identity/expression, genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status. Position Information: The Police Dispatcher is responsible for the processing, dispatch and coordination of law enforcement response from the Communications Center. Dispatches calls for service for officer response, monitors security/panic/fire alarms, and infant protection systems. Collects pertinent data/information, determines and contacts appropriate responding units, notifies responding officers of any driver license/warrants and/or criminal history information; enters/maintains calls in CAD database utilizing real time data entry, and provides responding officers with all necessary information. Maintains officer status through the duration of each call. Initiates emergency action plans in case of incident/accidents as directed by policy/requested by hospital staff. Receives Magistrates’ Court Orders/coordinates patient transport. Maintains patient clothing and valuables logs, lost and found logs, and courtyard access logs.

Experience Requirements: 1 Year Telecommunications And Data Entry And Dispatch – Emergency Required – And 2 Years Customer Service Or Security Or Law Enforcement Preferred Education Required: High School Diploma or Equivalent Required – And Associate’s Degree Related Field Preferred Licensure/Certification Requirements: Not Applicable Hours of Work: Varying Shifts and Days Weekend Requirements: As Needed Call Requirements: Yes

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