Engineering Manager

The Engineering Manager is responsible for the assisting in the operation of property facilities and maintenance, including overseeing the building structure, all mechanical and electrical equipment systems, and related maintenance in accordance with standards and quality programs. While assisting the engineering team, this position is also responsible for managing expenses of specifically assigned sub departments or expense categories.

Responsibilities

• Create performance expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables.
• Assist, direct, and manage all department operations. Maintain regular presence throughout the department.
• Communicate regularly with both the Director of Engineering and his Assistant regarding issues, risk, and liability concerns, or other important business matters.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Oversee the operation of all equipment, furnishings, systems, and related building components of the property.
• Execute all property preventive maintenance programs and maintain effective programs for energy efficiency. Develop maintenance plan for the property.
• Manage third parties agreement under engineering responsibility.
• Technical support for waste management, vessel and ground transportation management and Automation system
• Ensure high operational up time for property equipment by completing work orders in a timely manner.
• Conduct daily property walk-throughs to proactively assess the safety and efficiency of facilities and maintenance operations; physical structure; mechanical, electrical and HVAC systems; and other related items.
• Oversee completion of all routine maintenance on public space, function space, outlets, back of house areas, and external space and verify completion of repairs, replacement, and renovations throughout the property.
• Establish and maintain par levels for all tools and equipment to allow for immediate correction of maintenance issues and reduce down time.
• Maintain accurate records of repairs, preventive maintenance, equipment tests, meter readings, and other activities.
• Communicate regularly with Assistant Director of Engineering regarding maintenance issues, liability concerns, cost efficiency systems, or other property business.
• Ensure physical property and services comply with regulations regarding safety, security, and property quality standards
• Assist in property projects related to construction, renovation, facility repair, decoration, and capital expenditures.
• Ensure compliance with building and safety codes, and other regulations. Work with local building code officials as required (public entities, municipal government)
• Conduct training for other operating departments on the safe and efficient use of equipment and energy in the property.
• Ensure quality and timeliness of work performed by contracted vendors.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential.
• Monitor and evaluate staff performance and deliver recognition and rewards.
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Resolve guest complaints and discuss changes to prevent future issues.
• Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
• Present a professional image to employees, guests, clients, owners, and investors.
• Perform duties in accordance with and ensure compliance with property management agreement and other requirements and regulations.
• Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
• Maintain confidentiality of guest, employee, and company information.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• 5+ years’ experience in engineering and hospitality management. Luxury hotel experience preferred.
• Degree/diploma in Engineering or related field, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• Thorough knowledge of all matters relating to the proper administration and operation of hospitality engineering operations.
• Thorough knowledge of all types of mechanical equipment, such as chillers, boilers, water treatment, and refrigeration; plumbing; and electrical systems.
• Experience in office procedures, material ordering, and data tracking systems.
• Experience in construction and blueprint reading.
• Overall knowledge of occupational safety, building, and sanitation laws.
• Experience in property openings, preferably both new build and conversion.
• Must have a strong working knowledge of HOTSOS and ability to pull reports and identify reoccurring defects over a specific course of time.

SKILLS

• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
• Ability to perform complex quantitative calculations or reasoning.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

ADDITIONAL REQUIREMENTS

• Deep understanding of lifestyle hotels.
• Self-starter with an entrepreneurial spirit and strong organizational skills
• Ability to work evenings, weekends, and holidays, as needed.

Application Details

Resumes and CVs should all be sent to careers@hrhilhadosol.com

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