FINANCIAL CARE COUNSELOR

Raleigh, North Carolina, As a part of Duke Health’s outpatient clinic network, you will enjoy competitive compensation, comprehensive benefits plans, convenient work hours, and many opportunities for career advancement. Become a part of a team that values and invests in you.   JOB LOCATION Duke Eye Center of Brier Creek – Raleigh, NC   JOB SUMMARY We are seeking a  FINANCIAL CARE COUNSELOR  for our Duke Eye Center Of Brier Creek in Raleigh to advise and assist our patients regarding medical bills and act as a liaison between patients and their insurance companies by ensuring insurance requirements are met prior to patients’ arrival, informing patients of financial liability, arranging payment options and screening patients for government funding sources.   JOB DUTIES AND RESPONSIBILITIES Conduct research to ensure patient information is complete and to identify services being rendered  Verify and complete insurance benefit collection using current eligibility vendors or other available online tools; verify by telephone when online resources are exhausted. Update patient registration information when demographics, new insurance or insurance changes are identified Create an estimate for identified services using the approved estimation tool  Populate estimated patient liability information in electronic health record into patient’s account  Make outbound calls to contact patients regarding estimates for upcoming visits/appointment, using the approved scripting  Receive inbound calls from prospective patients who are price shopping and provide an estimate for potential services Collect estimated patient liability and provide financial counseling to include explanation of coverage/insurance benefits, how benefits relate to estimated patient liability and information on all account balances Provide education about financial assistance and payment options available to Duke patients  Collect patient liabilities or indicate if patient requires follow-up at the point of service  Document all patient conversations in electronic health record to alert staff if/when follow-up at arrival is required    JOB ELIGIBILITY REQUIREMENTS Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education and additional training preferred.   Two years of experience working in a healthcare setting or billing and collections; or an Associate’s degree in a healthcare related field and one year of experience working with the public; or a Bachelor’s degree and one year of experience working with the public.   JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.   Job Code: 00004500 FINANCIAL CARE COUNSELOR Job Level: C1   Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.   Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.

To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.   Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.  

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