Fulfillment Operations Professional – Graduate Talent Program

Zipline operates the worlds only drone delivery system at national scale, sending urgent medicines like lifesaving blood and vaccines to those in need, no matter where they live. Today, we’re operating across most of Rwanda and quickly spreading across Ghana, covering millions more people with better access to medicine.
About You And The Role

Our graduate talent program gives local youth the necessary skills for employment in instant logistics. Subsequently, successful Graduate Trainees are empowered to apply their acquired skills in the local and international job market.

What You’ll Do

As a Fulfillment Operations Professional under the Graduate Talent Program, you will be part of the team that ensures that blood products & medical products are delivered from our distribution centers to health care facilities in a safe, reliable, and fast manner. By joining us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies. Your main responsibilities will include:

Customer Service & Order Fulfillment: You will assist in the safe packaging of up to 300+ packages per day, perform critical quality checks, communicate with Zipline customers to ensure safe and smooth fulfillment of all customer orders.
Inventory & Warehouse Management: Assist in organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
Product Handling: Assist in managing & preparing packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
Best Practices & Safety Management: Work with a team to perform daily quality control, support safety and regulations at the Zipline distribution center.
 

What You’ll Bring

Essential: Diploma or HND/Bachelor’s Degree preferably in Biomedical Laboratory, Biochemistry, Public Health or related fields of study
Full professional proficiency in spoken and written English
Passionate about making sure that each component of our supply chain and order processing is handled perfectly
Proactive with excellent organization and attention to detail
Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectations
Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
Must be eligible for National Service for the 2023/2024 year

What Else You Need To Know

Must be willing and able to work up to 12 hours per day, nights/weekends shifts
Must be willing to work for a period of up to 48 hours or more/week
This is a one year full-time position based in one of the six Zipline distribution centers in Ghana
Must be willing to relocate to any of our distribution centers in Ghana
This program will involve regular communication with customers to process their requests and answer their queries about our stock and seek support
Women are encouraged to apply, as we believe a balanced team is critical for success
Must be able to commit to one month period for Zipline Academy training program

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

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