Global Learning Advising and Outreach Specialist

Global Learning Advising and Outreach Specialist

Location: Santa Cruz
Job ID: 55700

JOB POSTING

Selected candidate will be required to work a hybrid work schedule, days of the week and number of days to be determined, and be able to fulfill requirements of the UCSC telecommuting agreement.

NOTIFICATIONS

The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California’s COVID-19 vaccine program.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant’s behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 08-02-2023

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It’s known as an unconventional place where innovation and experimentation is part of the campus’s DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Division of Global Engagement (GE) advances the University’s teaching, research, and service mission by working collaboratively throughout the institution to promote global engagement and advance campus-wide internationalization by facilitating international mobility for students and faculty. GE serves as the primary unit responsible for improving the international student and scholar experience and engagement on campus, promoting faculty engagement in international initiatives, and developing strategic partnerships abroad. GE interacts with campus leadership on strategic planning and initiatives to elevate the reputation of UCSC globally. GE units include Global Learning, International Student and Scholar Services (ISSS), Global Programming, and Global Initiatives.

More information can be found at: https://global.ucsc.edu

JOB SUMMARY

The Outreach Coordinator provides administrative, programmatic, and general advising support for UCSC Global Learning. The incumbent independently advises students on general Global Learning procedures, program options, and requirements. The Outreach Coordinator works independently to oversee Global Learning outreach activities and events, including weekly, quarterly, and yearly recruitment initiatives, including event coordination and promotion. The incumbent identifies and recommends new recruitment strategies to promote Global Learning on the campus, both general and targeted student outreach. The Outreach Coordinator interacts with UC Santa Cruz students, staff, parents, program providers, and the general public on behalf of UCSC Global Learning. They hire, train, and supervise student peer advisors and oversee volunteer student positions. The Outreach Coordinator works with the Global Engagement leadership to recommend changes to policies, practices, and procedures with regard to UCSC Global Learning programs and recruitment.

Providing general advice to students on the full range of Global Learning opportunities, including UCSC, UCEAP, UC, and non-UC programs, the Outreach Coordinator utilizes general knowledge of campus academic departments, colleges, major and degree requirements, to match a student’s interests, academic/linguistic/cultural preparation, and goals to the appropriate Global Learning programs. They provide administrative support to Global Learning in the selection, pre-departure, and re-entry process, maintaining and applying knowledge of campus policies related to global learning program participation. The incumbent coordinates general informational sessions, workshops, events, social media, targeted outreach campaigns, and other marketing initiatives, identifying and actively providing solutions to issues that arise in processes or policies, or in the implementation of events and marketing campaigns.

As UCSC continues to develop faculty-led study abroad programs, exchanges, internships, and other relationships with institutions overseas, Global Learning works directly with faculty, campus departments, and international partners in the development and administrative oversight of these opportunities. The Outreach Coordinator will play an important role in the promotion of these programs, support academic integration initiatives, and provide administrative support to program development and management.

The Outreach Coordinator is expected to participate in divisional initiatives and contribute to improving work processes within Global Engagement to achieve the divisional goals and objectives.

APPOINTMENT INFORMATION

Budgeted Salary: $61,500 – $70,900/annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: Hybrid / UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004575 (STDT SVC ADVISOR 3)

Travel: Never or Rarely

JOB DUTIES

40% – Outreach and Program Support

• Plans and implements weekly, quarterly, and annual outreach and recruitment activities.
• Manages the calendar of events and oversees logistical arrangements of all events.
• Helps identify barriers to global learning participation and works with the Global Learning Director to develop strategies to improve and develop new outreach initiatives.
• Coordinates production and distribution of study abroad marketing collateral.
• Monitors marketing collateral and webpages for accuracy.
• Manages annual Global Learning Fair, Summer Opportunities Fair, and other promotional and tabling events. Coordinates Global Learning participation in Welcome Week, campus and department fall orientations, International Education Week, summer orientations, and other campus events throughout the year.
• Monitors and maintains social media accounts and monthly Global Learning newsletter. Manages event creation, registration, and follow-up in the Global Learning portal.
• Provides logistical support for other Global Learning outreach and events, compiles and reports on event data.
• Assists with and develops new outreach efforts to increase Global Learning participation, including working with departments, colleges, resource centers, and other campus units.
• Support academic integration efforts through college and department-specific outreach and collaboration, developing returnee profiles, GE and departmental pre-approved course lists, and maintaining major advising webpages.
• Oversees student peer advisor and student volunteer outreach activities as well as coordinates returnee participation at recruitment events and pre-departure orientations.
• Advises the Global Learning Director on campus trends and issues relating to Global Learning participation and outreach.

40% – General Advising

• Provides general advising primarily to prospective students, but also selected, abroad, and returned study abroad/away students.
• Advises prospective applicants on study abroad program options, requirements, and application process, including necessary academic preparation and appropriateness of program as it pertains to the prospective applicant’s goals.
• Advises students on external scholarship funding for study abroad.
• Provides guidance and connects students to appropriate advisors and/or resources on all aspects of their international academic experience, including campus, college, and/or department requirements; academic and cultural preparedness, language preparation, course articulation, finances, logistical support, extracurricular pursuits, eligibility, maturity, returnee reentry and readjustment, mental and physical health needs while abroad, and personal issues related to studying abroad.
• Supports Global Learning in the design and implementation of pre-departure orientations and other workshops/presentations to support student success while abroad.
• Supports Global Learning in facilitating and developing returnee programming.
• Manages the student employee peer advisor program and weekly drop-in advising.
• Monitors and responds to the Global Learning general email daily.
• Provides advice to Global Learning Director to improve general advising, resources, and the student experience.

15% – Administrative Support

• Hires, trains, and supervises student peer advising team.
• Conducts regular student-employee staff meetings and maintains procedural manuals. Works with the Global Learning team to coordinate mass communications from UCSC
• Global Learning to students, including emails to prospective students, current participants, and returnees as appropriate, including deadline, scholarship, and event notifications.
• Assist UCSC Global Learning with administrative procedures, including data collection, application processing, participant reporting to campus units, placeholder registration, tracking event attendance, and scholarship application processing.
• Under the direction of the Global Learning Director, extract data reports from and ensures data integrity in the Global Learning Portal.
• Recommend solutions and potential policy or procedural changes.

5% – Divisional Support

• Serves as unit liaison with other campus units.
• Represents the Global Learning unit at the campus, system-wide or national meetings as needed.
• Supports and contributes to the overall goals of the Division as needed.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in related area and / or equivalent experience / training
• Demonstrated knowledge of study abroad programs and the student international experience.
• Prior experience and successful skills in event management and outreach.
• Demonstrated skills in judgment and decision-making, problem-solving, identifying measures of system or process success, and identifying the actions to improve processes.
• Demonstrated analytical/problem-solving skills.
• Highly effective written communications skills; demonstrated attention to detail.
• Interpersonal skills to effectively communicate and successfully work with campus stakeholders.
• Demonstrated multicultural competencies; successful prior experience working with diverse populations.
• Prior experience and demonstrated skill in managing multiple tasks in a high-volume work setting with demanding timeframes.

PREFERRED QUALIFICATIONS

• Masters’s degree in related area and / or equivalent experience / training.
• Prior experience in presenting / public speaking in a variety of settings.
• Prior experience in supervising staff/ and or student assistants.
• Prior experience as a study abroad advisor.
• Prior work experience in a higher education setting.
• Knowledge of common higher-ed organizational structures and practices in study abroad.
• Prior experience working in database interface tools such as Horizons, Terra Dotta, ViaTRM, or equivalent.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to safely perform the physical requirements necessary to move light to moderate objects up to 60 lbs., with or without accommodation.
• Will be required to work a hybrid work schedule, days of the week and number of days to be determined, and be able to fulfill requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC 1092(f)).
• Ability to travel to multiple work locations on and off campus.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=55700&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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