Guest & Member Experience Team Assistant Lead

Job Summary

This position is responsible for
assisting the Guest & Member Experience Team Leads in ensuring outstanding guest service and effective operations of the Welcome Desk and
museum galleries. Individual will make use of leadership skills in this position to model exceptional customer service, train new staff,
fill in as a lead when needed, and other tasks as needed.

At the Natural History Museum of Utah, we recognize that our strength and
sustainability as an organization stem from diversity and inclusion. For this reason, we are committed to fostering equity, recruiting and
retaining a diverse workforce that reflects the communities we serve, and empowering staff members in developing an accessible and inclusive
work environment.

We also place a strong emphasis on providing an exceptional experience to every guest who visits the museum or
participates in any of our programs. We believe that everyone at NHMU, at every level and in all departments, are
a critical part of providing this level of experience. Therefore, all staff members receive ongoing training and are expected to
consistently contribute to creating exceptional, memorable, and inclusive experiences for our guests, partners, and the
community.

Employees at NHMU working in guest facing positions who are fluent in a language beyond English,
and willing to engage with guests in that language, will receive a 50 cent per hour increase to their
wage. 

Responsibilities
1. Guest Experience: ensures customer service standards are met and exceeded and that guests needs
and concerns are responded to in a timely manner, works side by side with staff to model appropriate guest service standards.

2.
Staff Management and Training: works with GMET Leads & Manager to implement guest services policies and procedures, assists with required
training for new team members, identify areas of opportunity and work to improve results, promotes collaboration and a positive,
professional work environment.

3. Workspace Management: works with GMET Leads to maintain Welcome Desk and museum operations
standards, ensures a clean and safe work environment, and follows all NHMU procedures for guest/team member incidents.

4. Assistant
Lead duties include, but are not limited to: performing all associate tasks and duties beyond standard expectations, awareness of daily
museum happenings and sharing that with staff and other areas of the museum, assist the leads with assigned tasks, take on lead duties when
a lead is absent, training new GMET Associates, and attending regular GMET Leadership meetings.

Minimum
Qualifications
Three years of retail sales experience with one year of experience supervising employees and buying merchandise; and
demonstrated human relations and effective communication skills required. Associates degree in Business, or a related field, or two years of
related college work along with the above experience requirements is preferred. This position is not responsible for providing patient
care.

Preferences
IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS:
Written and oral communication skills
Problem
solving
Adaptability/handle pressure well
Time management
Attention to detail
Skilled in situation
de-escalation

Special Instructions

Requisition Number: PRN13887N
Full Time or Part Time? Part
Time
Work Schedule Summary: The Museum is open 7 days a week 10:00-5:00pm and 10:00-9:00 pm on Wednesdays. Potential for evening
or early morning event scheduling.
Department: 00018 – Utah Museum of Natl Hist Oper
Location: Campus
Pay Rate
Range: 15.50 to 16.00
Close Date:
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/150606

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