Guest & Member Experience Team Associate

Job Summary

The Guest & Member Experience Team (GMET) Associate position at the Natural History Museum of Utah plays a key role in the successful daily operation of the
museum. This position is responsible for ensuring outstanding customer service, conducting sales of admissions and memberships, maintaining
communication and workspace management, conveying a general knowledge of the museum’s collections, galleries, and policies. Position also
includes the opportunity for associates to get involved in and learn about other areas of the Philanthropy and Communications Team,
including marketing, social media events, and membership operations via Museum events.

At the Natural History Museum of Utah, we
recognize that our strength and sustainability as an organization stem from diversity and inclusion. For this reason, we are committed to
fostering equity, recruiting and retaining a diverse workforce that reflects the communities we serve, and empowering staff members in
developing an accessible and inclusive work environment.

We also place a strong emphasis on providing an exceptional experience to
every guest who visits the museum or participates in any of our programs. We believe that everyone at NHMU, at
every level and in all departments, are a critical part of providing this level of experience. Therefore, all staff members receive ongoing
training and are expected to consistently contribute to creating exceptional, memorable, and inclusive experiences for our guests, partners,
and the community.

Employees at NHMU working in guest facing positions who are fluent in a language beyond
English, and willing to engage with guests in that language, will receive a 50 cent per hour increase to their
wage. 

Responsibilities
1. Guest/Customer Service: Proactively engage with guests during transactions, in the galleries,
and other public spaces; demonstrate customer service standards to both internal and external guests via positive and professional
communication; attempt to resolve guest concerns before escalating them to the Guest & Member Experience Team Lead or Guest & Member
Experience Manager; maintain gallery, Welcome Desk, Info Desk, and Reception Desk cleanliness; other duties as assigned

2. Sales:
Ensures an efficient and informative transaction for each guest and provide details of upcoming programs, events, exhibits, and other
promotions; promote and facilitate the sales of museum memberships; handles cash & credit transactions in an accurate manner, balancing a
designated cash drawer during shift; daily use of the museums operating system Altru; other duties as assigned

3. Communication &
Workspace Management: Use of a radio to communicate with fellow GMET members and other departments; download and utilize Microsoft Teams to
communicate with coworkers and GMET Manager; attend occasional staff meetings and/or events after hours; aware of daily activities and
programs happening in the museum; use the museums scheduling software, HotSchedules, to know work schedule, request time off, and get shifts
covered; other duties as assigned.

4. Museum Knowledge & Engagement: Share general knowledge of the museums galleries and collections
with guests; awareness of the Community Norms set in place at the museum; knowledge of the museums mission statement and strategic goals and
how the GMET department plays a role in that; know and enforce the policies and procedures of the GMET department and museum at large;
engage in team building exercises, public lectures, and events; conduct visitor exit surveys; other duties as assigned

5.
Philanthropy and Communications Team Rotations: Assist with onsite and offsite events, membership fulfilment, assisting the team in
marketing and communications projects; other duties as assigned.

This job description is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum
Qualifications
Six months cashiering experience, basic mathematical skills, and demonstrated human relations and effective
communication skills required. Word processing and spreadsheet skills may be preferred for certain positions.

Applicants must
demonstrate the potential ability to perform the essential functions of the job as outlined in the position
description.

Preferences
IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS:
Written & oral communication skills
Basic
computing and counting skills
Adaptability/handle pressure well
Time management
Attention to detail
6 Months cashiering
experience
Willingness to learn

Special Instructions

Requisition Number: PRN13888N
Full Time or Part
Time? Part Time
Work Schedule Summary: The Museum is open 7 days a week 10:00-5:00pm and 10:00-9:00 pm on Wednesdays.
Potential for evening or early morning event scheduling. Sunday availability preferred.
Department: 00018 – Utah Museum of Natl
Hist Oper
Location: Campus
Pay Rate Range: 14.00 to 14.50
Close Date:
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/150605

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