Host at 192 at The Blake – Summer

Hosts are responsible for running the front desk with the highest possible standards to create a dining experience that will ensure guest satisfaction. You will assist with the taking of reservations and plotting of the dining room floors, as well as controlling the flow of guests entering and sitting in accordance with pacing set by the management. You will ensure a positive company image by providing courteous, friendly, and efficient service to guests and team members at all times.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization’s policies and applicable laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

• Completion of daily opening and closing duties according to checklists and standard operation procedures
• Greet and say goodbye to all guests when arriving and departing
• Answering the phone and assisting guests with any and all requests and needs
• Organizing and controlling reservations and the flow of service in the dining room using the provided reservation system
• Maintaining of the menus, including organization and cleanliness
• Take to-go orders
• Resolve escalations with a positive outcome when the need to do so arises
• Communicate with guests and solicit their feedback, address issues as needed
• Identify areas of opportunity within the operation to enhance speed of delivery, quality of food and beverage, and consistency and quality of the delivery experience
• Assist with special events as needed (i.e. set-up, tear-down, and room reset)
• Understand and communicate products and services available at the resort
• Performs additional responsibilities, although not detailed, as requested.

Personal Skills:

• Excellent appearance and personal hygiene standards
• Excellent interpersonal, motivational, team-building, and customer relationship skills
• Provides a guest experience that exceeds the guest’s expectations
• Ability to gracefully and humbly accept criticism and opportunities for growth
• Ability to stay positive, focused, and constructive when faced with setbacks, and challenges, and while working in an ever-changing environment

Qualifications/Knowledge:

• Must already have or be willing to complete the New Mexico Food Handler Certification prior to or within 30 days of hire
• Ability to communicate in a positive and productive manner while completing duties
• Ability to work a flexible schedule including weekends, holidays and evenings

Work Environment:

192 at The Blake is often a fast-paced work environment, especially during Holiday and Peak days. 192 at The Blake is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:

Will often lift up to 25 pounds and shovel snow during storm cycles.

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check. Employment is contingent upon a favorable background check.

• Is a Background Check required for this position: Yes

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