In Store Computer Repair Technician – Incredible Connection Secunda

The JD Group is currently strategically positioned in South Africa, Botswana
and Namibia as:
– a leading diversified mass consumer financier
– a differentiated furniture, household appliance, consumer electronic goods, home entertainment, office automation and building supplies retailer
– a diversified retailer of motor vehicles, vehicle servicing and parts
JD Group primarily targets the mass-middle market with a secondary focus on the entry- and top-end market segments.

The Group operates in southern Africa through six operating business divisions. These markets are served through a multi-branded channel network representing 12 retail brands, with a footprint of 1 156 retail stores in SA, 1 186 in total including other countries in southern Africa and 80 dealerships in SA only, none in other countries. 32 car rental outlets in SA, 3 in Namibia. Each retail brand is positioned to focus on a specific market segment based on brand identity, store layout, merchandise range and market profile.

Positioning of the different brands is driven by a differentiation strategy and allows customers to enter at the lower end and migrate to the upper end as their diverse needs, aspirations and requirements change over time.Introduction: We are looking for an experienced Technician with vast knowledge of maintenance systems and technical processes. The ideal candidate will use their skillset to assist in the improvement of our productivity and help make our technical systems more efficient.

Minimum requirements:

Matric,A+ Certification or NQF level 6 or higher qualification in IT – from a recognised Tertiary Educational Facility
Valid Current Comptia A+ certification (minimum 1 year left on validity)
Knowledge of SAP SRS systems and SAP CRM systems
Selling skills and ability to close a sale
Good Interpersonal Communication skills
Verbal and written communication
External and internal networking
Communication
Trouble shooting
Stress Management
Conflict Management
Technical knowledge of IT hardware components and repair thereof
Technical knowledge and experience of software installations
Networking systems knowledge advantageous
Excellent MS Office skills
Knowledge of Incredible Connection and JD Group policies, practices, processes and systems
Sound understanding of IC company vision & objectives
Thorough understanding of IC branch structure and networks
Thorough understanding of relevant processes and work systems
Target driven
Self management
Integrity & Values
Attention to detail
Personal development
Customer centricity
Personal resilience

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