Instructional Support Associate, Learning Commons/CARSS Tutoring

Instructional Support Associate, Learning Commons/CARSS Tutoring

About
University at Albany:

Established in 1844 and designated a University Center of the State University of New York in 1962,
the University at Albany’s broad mission of excellence in undergraduate and graduate education, research and public service engages a
diverse student body of approximately 17,000 students in nine schools and colleges across three campuses.

Located in Albany, New
York, New York State’s capital, the University is convenient to Boston, New York City and the Adirondacks.

Job
Description:

The Learning Commons fulfills its mission by offering academic programs intended to support student success and
growth as learners, enrich students’ intellectual and cultural experiences, and provide opportunities for educational leadership
development. This unit is responsible for the undergraduate academic tutoring enterprise, including the new EXCELlence in STEM program, the
Center for Achievement, Retention, and Student Success (CARSS), University Tutoring, NetTutor, Supplemental Instruction and coordination of
department tutoring and academic supports.

The University at Albany’s Learning Commons, which includes the HHMI EXCELlence in STEM
program and the Center for Achievement, Retention, and Student Success (CARSS), is seeking a full-time Instructional Support Associate for
student tutoring and academic program support. The Instructional Support Associate will manage the day-to-day operations of the Learning
Commons, deliver skilled, specialized support for the Director, Program Coordinator, and Graduate Assistant tutors in myriad tasks, and
provide assistance to faculty, staff, students, and other Learning Commons constituencies. They must be creative and innovative in the
implementation of their responsibilities and must demonstrate a high level of professionalism and sensitivity, particularly as related to
matters of diversity and inclusion.

Primary Responsibilities:

• Instructional Support
• Develop and maintain an up-to-date tutoring portfolio for the Learning Commons, including scheduling all study group sessions.
• Work with faculty and tutors to design tutoring information documents.
• Process registrations for study group sessions on a
  weekly basis; actively engage the wait list for each session and move students into open spaces from the wait lists, ensuring maximum
  participation in each study group session and maintaining daily attendance for all study group sessions.
• Work with faculty to
  secure syllabi; organize semester classroom visits; coordinate review sessions before each exam.
• Communicate with professors and
  all enrolled students prior to each exam with the review session details.
• Oversee feedback process including soliciting, recording,
  and integrating responsiveness on the part of stakeholders and applying feedback in real-time to improve engagement and outcomes for all
  stakeholders.
• Marketing and Communications
• Design marketing materials in a format that conveys the depth and
  breadth of program offerings while remaining comprehensible for a variety of stakeholders, including prospective and current students and
  their parents.
• Contribute to and maintain the Learning Commons website pages, working with the Associate Vice Provost, Director,
  and Program Coordinator to develop new content and ensure existing content is reviewed periodically and updated as needed.
• Disseminate program information and outcomes in multiple formats and venues that may include presentations and tabling at conferences
  and other meetings, student events, and events associated with community outreach.
• Develop analytic information that will include
  programmatic details, persistence statistics, and participation rates and levels that will be shared with faculty, student, and staff
  stakeholders, as well as policymakers and colleagues in higher education.
• Respond to faculty and student inquiries in a timely
  manner.
• Engage with Howard Hughes Medical Institute (HHMI) and respond to inquiries about the EXCELlence in STEM program.
• Administrative Support
• Facilitate requests for letters of recommendation from faculty for the tutors.
• Manage office and tutoring space for instructors and staff.
• Participate in and prepare agenda and minutes for Learning Commons
  staff meetings.
• Oversee maintenance and management of Learning Commons files and records.
• Oversee location, use, and
  maintenance of Learning Commons furniture and equipment; develop archival procedures and dispose of old files and records in accordance with
  university archival requirements.
• Order and complete the purchase of office and tutoring materials, equipment, and
  furnishings.

Requirements:

Minimum Qualifications:

• Bachelor’s degree from a college
  or university accredited by the US Department of Education or an internationally recognized accrediting organization.
• One year of
  experience in supporting operations.
• Ability to work independently and manage multiple tasks in a challenging environment.
• Demonstrated initiative in the planning and execution of their work.
• Ability to work with a broadly diverse student population
  who may be navigating academic difficulties and to foster a supportive environment that helps us recognize and break down barriers to
  inclusion.
• Ability to facilitate the development of culture change with respect to diversity, equity, and inclusion in STEM.
• Creativity, innovation, and independent decision-making in fulfilling the job duties.
• Excellent communication skills, including
  writing and presentation skills.
• Experience with Microsoft Office suite
• Excellent organizational skills
• Applicants must address in their applications their abilities to work with a culturally diverse population.

Preferred
Qualifications:

• Bachelor of Science degree in a STEM field.
• Experience working in a student-facing academic support
  office.
• Experience with technological and data systems.

Additional Information:

Professional
Rank and Salary Range: Instructional Support Associate, SL2

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime
Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security
Report. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three years; and disclosures
regarding the University’s current campus security policies. The University at Albany’s Annual Security Report is available in portable
document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is
permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her
current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of
employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of
verifying information, may such requests be made. If such information has been requested from you before such time, please contact the
Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Please apply online via http://albany.interviewexchange.com/candapply.jsp?JOBID=163898

Application Instructions:

Applicants MUST submit the following documents:

• Resume/CV
• Cover letter stating all the required
  minimum qualifications and any of the applicable preferred qualifications
• Contact information for three professional
  references

Note: After submitting your resume/CV, the subsequent pages give you instructions for
uploading additional documents (i.e. cover letter etc.).

See the FAQ for using our online system. Please contact us if you need
assistance applying through this website.

Returning Applicants – Login to your UAlbany Careers Account to check your completed
application.

Closing date for receipt of applications: July 30, 2023