IS – SYSTEMS ANALYST

Lewes, Delaware,     Summary: Under the general supervision of an IS Applications Manager, assumes implementation and on-going responsibilities for all software applications. Applies structured analysis and design techniques to operational requirements of each application. Analyzes software application, system performance and user department’s workflow. Ensures functional requirements of the hospital are met via the computer software.   Other information: ·          2 – 5 years of IT analyst experience required ·          Health Care experience preferred ·          Excellent communication skills ·          Ability to relate well with people of diverse backgrounds, training and experience ·          Demonstration of initiative, problem solving and critical thinking skills ·          Bachelor’s degree preferred   Responsibilities: · Use and support of Scheduling tools (resources, slots, templates, protocols, etc). Includes Scheduling Appointment Book and Revenue Cycle applications. · Preferred process knowledge of Scheduling to include ambulatory, surgery, rehab, radiology, etc. · Knowledge of database life-cycle and environment management and testing (unit, integration, regression, etc). · Capable of taking the initiative in problem resolution, critical thinking skills and problem solving. · Assist end-user departmental processes and issue resolution.

     ·          Provide technical support to system end users functioning as the primary resource for managing and resolving system issues.   ·          Maintain software for assigned systems at supportable levels, review release notes, and communicate available updates and enhancements to end users.   ·          Maintain detailed system documentation reflecting system architecture, security, and other requirements as defined in documentation templates.   ·          Provide technical input on new development and/or revision of process diagrams, screen layouts, and any other elements of the design as defined by supported departments.    ·          Participate in vendor selection processes occurring in supported departments including demonstrations and functional comparison activities.   ·          Assist project teams in defining system requirements and developing project plans for new systems within supported areas.    ·          Complete assigned system build / development tasks based on design specifications.   ·          Participate in testing of new functionality validating accuracy of build as defined by specifications.   ·          Participate in training process for new functionality validating training material and participating as needed in knowledge transfer to end users.   ·          Participate as needed in go-live events providing support, training, and troubleshooting assistance to deployment team.

      Competencies and skills: Essential:
* Clear Communication Skills Both Written And Verbal
* Knowledge Of Basic Computer Programs
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills To Provides Customer Service To Patients, Team Members And Visitors
* Experience With Excel, Power Point, Word, Visio, Etc.   Education: Essential:
* Associates Degree in related field        L ocation: Hospital-Main Campus   Shift : Flexible-hours/shifts may vary depending on department needs   FTE: 1. 000000     Work Status: Full Time                

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