IT Field Services Specialist II

Houston, Texas, JOB SUMMARY: The IT Field Services Specialist II is responsible for providing support to the users of the District’s information technology systems including: -PCs, Fax Machines, Mobile carts, End User Computing Mobile Devices, IP Phones, Video Conferencing, TV Headend, PC Operating System, Business Software, Monitors, Thin Clients, Printers and related peripheral equipment related to operating characteristics of current Windows desktop operating system -Microsoft Office Suite -Managing assigned tickets and projects/work orders within the prescribed service level agreement -Meeting productivity goals The role includes on-site support and Service Desk support. MINIMUM QUALIFICATIONS: Education/Specialized Training/Licensure: High school diploma/GED and 3-year advanced schooling or technical support school or 6 years IT experience. College Degree Preferred. HDI Desktop Support Technician within 6 months of hiring. Work Experience: Minimum of 3 years’ experience repairing and supporting IT equipment and software. SPECIAL REQUIREMENTS: Communication Skills: Above Average Verbal (Heavy Public Contact), Writing /Composing Correspondence, Writing /Composing Reports Other Skills: Analytical, PC, Word Work Schedule: Weekends, Holidays, Flexible, Overtime, On Call Other Requirements: Drive company vehicle, must have valid driver’s license, and clear driving record as it will be required that the technician drive a company van to routinely vist remote locations. On call duty after 9 months of hiring.

Source ⇲