Manager – Civil/Generator Technology Information at MTN

Job Description

Responsible for the operational implementation of Civil & generator related activities, maintenance, operation and implementation of the Managed Network Services Operations.
For providing assistance with respect to civil and generator operations issues across MTNSA
And ensure enhancement and alignment of network operations in line with changing business requirements
Responsible for the operations of standardised tools and processes nationally
Measures of vendor performance and adherence to Service level agreements, KPIS’ improved network quality and performance including the delivery of documented processes and procedures for all vendor engagements related to civil and generator activities

RESPONSIBILITIES

Operational Delivery:

Ensure the governance and the fulfilment of managed service deliverables across South Africa regions by all vendors in terms of Civil & Generator deliverables
Provide framework and processes to ensure all required maintenance activities are tracked and performed as per Service Level Agreements and KPIs including fault, configuration and problem management, preventative maintenance etc.
Continually monitor and manage all managed services vendors contracts and network related issues in terms of civil and generator deliverables
Facilitate and directly drive critical issue resolution and eliminate roadblocks with respect to Network Operations.
Serve as the second escalation point, at MTN South Africa, for all critical issues and initiatives.
Provide input into the development and distribution of standardised procedures, tools, processes for MTN South Africa regions.
Engage with key stakeholders to identify process and tool improvements as well as prioritisation of these improvements, ensuring alignment across all regions as well as alignment to industry best practice.
Continuously manage and measure process and tools performance and incorporate process and tools improvement initiatives within governed and agreed upon timeframes.
Drive process improvement initiatives.
Identify consistent network service problems and themes and provide suggestions for improvement initiatives within Network operations for Civil and Generator related problems
Provide Managed network service assistance consistently to internal MTN stakeholders and ensure that network service levels relation to operational assistance are met at the required quality and within the proposed timelines.
Manage Civil & Generator Vendors to ensure performance standards and MTN policies are adhered to as per the Service Level Agreements.
Ensure all required active maintenance routines are tracked and performed as per Service Level Agreements.
Deliver training to vendors, on programme improvements or changes, in accordance with the communication & training strategies as and when required.
Monitor, control and report all Managed services projects related costs Regional and National.
Coordinate all projects impacting Active Hardware (Including feeders and RRU cables) with the Tower Company, the Managed Services vendor, and Ad Hoc vendor.
Technical RFP participation where SOW, KPIs and SLAs will be determined according to Network Operations requirement

Communication and co-ordination:

Manage alignment between MTN and the appointed service provider requirements
Summarise and report on progress and issues relating to any Civil & Generator deliverables.
Sufficient interaction with appointed service provider.
Interface with stakeholders within NWG and outside NWG (e.g. Finance, Procurement, Legal, Logistics)
Interface with contractors and suppliers

People Leadership and Organisational Capability Building:

Provides professional direction and technical support to subordinates, evaluates their performance and caries out necessary counselling to insure acceptable level of work productivity and regions performance improvement.
Lead, develop and coach the Managed Network Services Operations team
Act as an ambassador and role model for the Technology team by living the brand values and vital behaviors
Make environment the best place to work
Improve the employee engagement through the GCA/sentimeter
Ensure the attraction, development and retention of talent
Build a professional and differentiated team
Ensure a culture of continuous evaluation and improvement
Drive a culture of high performance, accountability and consequence management

QUALIFICATIONS

Minimum Requirements:

Education:

3-year tertiary degree engineering or related field of study

Experience:

Minimum 5 years’ civil and power (generator) experience in a telecoms environment:
Managing vendors
Project management
Worked across diverse cultures and geographies advantageous