Manager, Clinic Operations

Edwards, Colorado, To us, it’s about living life to the fullest while serving our patients, teammates, neighbors and friends. We are dedicated and passionate in everything we do, seeking challenge and appreciating the routes that got us here. Whether our path is clinical or not, we all came to find balance and meaning in our lives within the work we are passionate about and the adventures we live. Vail Health has become the world’s most advanced mountain healthcare system. Our updated 520,000-square-foot hospital opened in December 2020.   This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail.  Some roles may be based outside of our Colorado office (as stated in the Job Title). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

About the opportunity:This position is responsible for oversight of the clinic office operations in all locations including scheduling, staffing, supervision of staff, and monitoring of processes and procedures. This role serves as a liaison with other departments and ensures a positive and professional work environment where Vail Health values are lived in accordance with our mission. What you will do:Oversees the daily operations of the clinic operations staff and all activities including but not limited to: reception, new patient intake, call center, scheduling, medical records, insurance verification, prior authorization, revenue cycle, and financial navigation.  Addresses general questions from patients, families, and Vail Health staff, as needed. Maintains staff schedules in an equitable and fiscally responsible manner, including PTO and sick call coverage. In conjunction with Director will oversee clinic operations budget. Responsible for the development of guidelines, policies and procedures, education modules, ongoing training, and competency. Monitors the quality and consistency of office operations, determines and monitors measures/metrics to evaluate operations as it relates to the overall business. Provides oversight of staff development and ensures all training needs are met. Provides leadership and direction to the team, including onboarding, training reviews performance management, delegating, and distributing job assignments, and maintaining a positive and professional work environment.

This role will lead with Vail Health values by communicating constructively with team members, identifying departmental and interdepartmental problems, and resolving conflicts appropriately.  Collaborates with department leadership on quality improvement initiatives focused on operations including the development and implementation of systems to support business office activities in an environment of continuous improvement and positive patient experience.  Serves as a liaison among clinical staff, non-clinical staff, providers, office staff, and other departments with constructive, collaborative, and accountable communication.  Conducts regular team meetings.  Able to perform all clinic operations functions when necessary.  Role models the principles of a Just Culture and Organizational Values. Perform other duties as assigned. Must be HIPAA compliant. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

 What you will need: Experience:2 years of health care experience required. 2 years previous supervisory experience required. License(s):N/ACertification(s):N/AComputer / Typing:Proficiency with Word, Excel, Outlook required. Experience with Cerner, Mosaiq, Phreesia, and other EHR systems and scheduling and registration software preferred. Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must have working knowledge of the English language, including reading, writing, and speaking English.  Education:Bachelor’s degree preferred.  Pay is based upon relevant education and experience.  Pay Range:$32. 10—$59.

61 USD  Benefits at Vail Health (Full and Part Time) Include:Competitive Wages & Family Benefits: Competitive wagesParental leave (4 weeks paid)Housing programsChildcare reimbursement Comprehensive Health Benefits: MedicalDental VisionEducational Programs: Tuition Assistance Existing Student Loan RepaymentSpecialty Certification ReimbursementAnnual Supplemental Educational FundsPaid Time Off: Up to five weeks in your first year of employment and continues to grow each year. Retirement & Supplemental Insurance: 403(b) Retirement plan with immediate matching Life insuranceShort and long-term disabilityRecreation Benefits, Wellness & More: Up to $1,000 annual wellbeing reimbursementRecreation discountsPet insurancePRN (POOL) benefits include: Wellbeing reimbursement funds and 403(b) contribution eligibility 

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